30,691 tickets1-100

Re: Order #2298237NA confirmed

Yue Yao 路 yaoyuer95@gmail.com 路 Gorgias #217425646

closed
Opened
19 Apr 2026, 21:12
Closed
6 May 2026, 13:55
Assignee
Kyla - Returns Team
returnsreturns_approvedreturns_clarif on-holdreturns_clarificationreturns_fp on-holdreturns_follow-uptrianglpotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-19 21:12:05路 email/email
    Hi - I was very sick with flu / bronchitis / went to dr twice. I plan to return this Friday - since I am in office Mon-Thursday, let me know if that is an issue.
  2. AGENT2026-04-21 03:05:48路 email/helpdesk
    Hi Yue, I鈥檓 really sorry to hear you鈥檝e been unwell鈥攆lu and bronchitis sound like a rough combination. I hope you鈥檙e starting to feel better. Thanks for keeping us updated about your return timeline. While our policy requires items to be shipped within 14 days of issuing the RA number, we understand your situation and are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. We look forward to your response! Kindest, Jetz
  3. AGENT2026-04-21 03:06:01路 email/helpdeskINTERNAL
    OTE EX / 2298237NA / 2298237NARF Approved: 4/04/26
  4. CUSTOMER2026-04-21 10:39:49路 email/email
    exchange will not work the sizing is so very off - does not even cover my nipples
  5. AGENT2026-04-26 01:02:22路 email/helpdesk
    Hi Yue, With the management's approval, we will make a one time exception for you. We only ask in return for you to please send us a snapshot of your Postage Receipt within 48 hours. Otherwise, your request will be invalid. The receipt we are referring to is the one you'll get or receive from the post office or shipping company you will use to return your items to our warehouse. Thank you and have a lovely day! Kindest, Jetz
  6. AGENT2026-04-26 01:02:23路 email/helpdeskINTERNAL
    SM Approved OTE 2298237NA / 2298237NARF
  7. CUSTOMER2026-04-27 22:39:14路 email/email
    Sent from my iPhone
  8. AGENT2026-04-28 08:45:20路 email/helpdesk
    Hi Yue, Thank you for sending that through. We will process your request once received in our warehouse or as soon as the tracking number shows delivered. Feel free to check back with us anytime for further updates or as soon as the tracking number shows delivered. Kindest, Kyla
  9. AGENT2026-04-28 08:46:17路 email/helpdeskINTERNAL
    SM Approved OTE 2298237NA / 2298237NARF TN 1Z1798YY0304749326 - Label created
  10. AGENT2026-05-06 13:55:48路 email/helpdeskINTERNAL
    5/5/2026 #2298237NA N/A YUE YAO NMAIALITOPSP 1 UPS1Z1798YY0304749326 330201 5/6/2026 5/5/2026 #2298237NA N/A YUE YAO NMAIALIBBOTS 1 UPS1Z1798YY0304749326 330202 5/6/2026 OTE 2298237NA / 2298237NARF
Replies are sent through Open Doors, so they stay on the customer record.