31,919 tickets1-100

Re: Order #2313481NA

Diwata Anika Burac Ā· burac.d@northeastern.edu Ā· Gorgias #216970359

closed
Opened
16 Apr 2026, 14:10
Closed
21 Apr 2026, 13:21
Assignee
Denise - Returns Team
CSAT
5/5
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-16 14:10:45Ā· email/helpdesk
    Dear Diwata, We have received your Exchange Request #0C1A622893730. We are eager to assist, but unfortunately, the MICA - ADAO Pink Textured Crop Top - XS / Bottom - XS Cheeky you have selected is low in stock and may no longer be available once your items arrive back at our warehouse. We would like to offer 2 options: place a new order today to secure the style you have selected, or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-15 2. Order the new bikini/sizes that you require (in a full set) directly on our website 3. Email us the new order number, and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2313481NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please note: - We do not offer Free Returns, and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Gelou
  2. AGENT2026-04-16 14:11:17Ā· email/helpdeskINTERNAL
    Pending Approval: 2313481NA / 0C1A622893730 | AOOS
  3. CUSTOMER2026-04-19 13:57:27Ā· email/email
    1. MAIA - DORE PINK SCOOP BIKINI SET Top: XS Bottom: XS, Cheeky 1. SOFI - RIYA BLUE GEOMETRIC HALTER BIKNI SET Top: XS Bottom: XS, Cheeky 1. SOFI - TORE STRIPE HALTER BIKNI SET Top: XS Bottom: XS, Cheeky Anika Burac (she/her) BS '26, Doctor of Pharmacy Student, 2027 Northeastern University School of Pharmacy and Pharmaceutical Sciences
  4. AGENT2026-04-20 12:13:12Ā· email/helpdesk
    Hi Diwata, Thank you for getting back to us. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - ADAO XXS/XXS CHEEKY (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: MAIA - DORE XS/XS CHEEKY (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 0C1A622893730 Please be advised that the items you need are running low in stock. With this, our only ask is to please send the original items back to us within 24 hours. Once you have posted the items through, kindly send us a copy of your return postage receipt showing the tracking number and carrier used directly to this email so we can keep an eye on your return and process your request straight away! āø» 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. āø» 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. āø» 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. āø» Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States āø» Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. āø» Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena
  5. AGENT2026-04-20 12:13:22Ā· email/helpdeskINTERNAL
    2313481NA / 0C1A622893730 MAIDORTOPXS 44 / MAIDORBBOTXS 20 SA APPROVED POP 24 HRS
  6. CUSTOMER2026-04-20 15:24:44Ā· email/email
    Hi, I'm working a 15 hour shift today and UPS doesn't open until 9am tomorrow, is it okay if it's a little after 24 hours?
  7. AGENT2026-04-21 07:46:11Ā· email/helpdesk
    Hi Anika, No worries at all, we completely understand. That is absolutely fine. Please just send us your proof of return (a photo of the postage receipt) as soon as you are able to ship the item, and we will be happy to proceed with your exchange from there. Thank you for keeping us updated! Kindest, Lynn xx
  8. CUSTOMER2026-04-21 12:55:03Ā· email/email
    Get Outlook for iOS
  9. AGENT2026-04-21 13:21:44Ā· email/helpdesk
    Dear Diwata, Thanks for sending this through! We're pleased to inform you that your exchange for MAIA - DORE XS/XS CHEEKY has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Lynn
  10. AGENT2026-04-21 13:22:27Ā· email/helpdeskINTERNAL
    #2313481NA / 0C1A622893730 PROCESSED 4/21/26 NEW ORDER: 2319077NA TN 9500111606796111968771 / POP DATE: 4/21/26
  11. AGENT2026-04-24 14:17:18Ā· email/helpdeskINTERNAL
    4/23/2026 #2313481NA 0C1A622893730 ANIKA BURAC VINADAABOTXXS 1 USPS9500111606796111968771 327057 4/24/2026 4/23/2026 #2313481NA 0C1A622893730 ANIKA BURAC VINADATOPXXS 1 USPS9500111606796111968771 327058 4/24/2026
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