Hi!
Wondering when my exchange will be shipped, I am leaning for a trip this weekend. Please let me know, thank you so much!!
AD
AGENT2026-04-13 20:42:17· email/helpdeskINTERNAL
For your assistance please, Order 2311689NA follow-up. Thank you!
AGENT2026-04-13 21:03:14· email/helpdesk
Hi Ava,
Thank you for your email.
We're truly sorry for any inconvenience this has caused you. We’ve contacted our shipper to follow up on the status and will update you as soon as we hear back from them.
We'll get back to you in 1-2 business days with an update.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Bernadette x
AGENT2026-04-13 21:03:44· email/helpdeskINTERNAL
Please monitor TN status. Thanks! x
#2311689NA
Extensiv: No CI
Added to request sheet
AGENT2026-04-26 08:12:46· email/helpdeskINTERNAL
#2311689NA | 521726683997
Delivered
Friday, 4/17/26 at 3:21 PM
Signed for by: Signature not required
Replies are sent through Open Doors, so they stay on the customer record.