Re: Your TRIANGL order #2313629NA | AWB 521726678987

Hi Lauren, Thank you for your recent order. We've been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action: "Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made." You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 521726678987 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.

Dear Lauren, Thank you for reaching out! I completely understand how frustrating this situation must be, especially since you were away and weren’t expecting a signature requirement. For our customers’ protection, shipments are typically sent with a signature requirement to help prevent lost or missing packages. While this is outlined in our FAQs and included in the order and tracking confirmation emails, I completely understand how this may have been easy to miss. FedEx may sometimes leave parcels in a secure location, depending on local guidelines. We generally don’t recommend this option to minimize the risk of loss. If you won’t be available to sign for the delivery, you do have a few alternatives: • Arrange for someone you trust (e.g., a neighbor) to sign for the parcel • Collect the parcel from your local FedEx hub (they typically hold it for up to 5 business days). Please send over your preferred FedEx hub address and pick-up date/time window. • Request a release without signature. Kindly confirm where you’d like the parcel left (for example: front door, porch, reception, etc.). While we’re happy to support the request, TRIANGL or FedEx cannot be held liable if the package is lost or stolen. Please note that these options are subject to local FedEx approval and guidelines. Requests typically take 1–2 business days to be processed, depending on the case. In the event that the parcel is returned to us due to unsuccessful delivery attempts, a USD 20 administration fee is applied in line with our returns policy. I understand your concern regarding this, and I’m truly sorry for the situation. Let us know what works best for you, and we’ll be happy to arrange this with FedEx on your behalf. Kindest, Trish

Dear Lauren, Thank you for getting back to us. We understand how frustrating it is when a delivery doesn’t go as planned, and we appreciate your patience. We’ll contact FedEx right away to request another delivery attempt and ask if they can leave your parcel in a safe spot at your front steps without requiring a signature. Please note that we’re unable to guarantee this request, as it will depend on the local FedEx team’s policies and the driver’s discretion. Kindly also be aware that if a parcel is authorized to be left unattended, neither Triangl nor FedEx can be held responsible for any loss or theft after delivery. We’ll keep you updated as soon as we hear back from FedEx. We thank you for your continued patience and understanding. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x

Per FedEx: -----Original Message----- From: "FedEx UK" Sent: Tuesday, April 28, 2026 3:32pm To: "katrina@triangl.com" Subject: FedEx Case# SFC33842380 - Shipment Change > Reattempt Hi Katrina, Apologies for the late response. I'm sorry, this shipment is now being sent to the IPD returns facility in The US, following 3 failed delivery attempts. This is travelling as FedEx shipment 871142860251. Please accept my apologies for the inconvenience caused. Should you have any further questions, please do not hesitate to contact us via FedEx Support Hub (Please contact Customer Care or Sales if you have not received your invitation email, or if you need help reactivating your account). For detailed tracking and to manage all of your FedEx shipment requirements, please visit our website http://www.FedEx.com How did we do today? Please take 2 minutes to let us know what you think of FedEx. Kind Regards, Alex | Customer Care Representative | FedEx | Gateshead | Registered Office: Express House, Holly Lane, Atherstone, CV9 2RY | FedEx.com

Dear Lauren, Thank you for patiently waiting. This is Katrina from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx about your order. They’ve confirmed that after three failed delivery attempts, the shipment is being returned to us. The Return Tracking number is 871142860251. For the purposes of sanitation, we cannot send back the parcels that have been returned to us so at this stage, we’re only able to process a refund for the item value, less a USD 20 administration fee, in line with our return policy. Please also note that the original shipping fee is non-refundable. I have now requested that your order be refunded to you. The request will be reviewed by our Finance Department and should be completed in 5 - 7 business days. Once completed, the funds will be available within 3 - 7 business days. You will also receive a Refund Notification email to confirm your refund has been processed. Please note, all credit card companies have different processing times. If you’re still interested in receiving the suits, you will have to place a new order directly through our website at your convenience. Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes between 3-5 business days (weekends, holidays, and customs clearance delays not included). We understand that this isn't the outcome you were hoping for, and we truly wish we could have made this work for you. We value your support and hope for the opportunity to serve you better in the future. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x