CUSTOMER2026-04-02 02:05:51· chat/gorgias_chat
if you are exchanging an item for a different size do you pay shipping to return the wrong size like in a refund.
[2026-04-02 02:05:52] [PUBLIC] [AGENT] [chat/rule] [RULE:71772] : Thanks for your message! I’ll transfer you to one of our Support Specialists who can help you with your order right away
AI_AGENT2026-04-02 02:06:11· chat/api
Hi Pam! Thanks for reaching out to TRIANGL Support. We're happy to help.
For exchanges, you are responsible for the shipping cost to return the original item (such as the wrong size), but we cover the shipping cost for sending out the replacement item. So, unlike in a refund where you pay to send back the item, here your replacement item's shipping is covered by us.
If you'd like to start the exchange, you can do so through our Returns Portal here:
[https://triangl.com/a/returns](https://triangl.com/a/returns)
Happy to help if you need sizing assistance or have any other questions!
CUSTOMER2026-04-02 02:09:40· chat/gorgias_chat
where do the returns go to
AI_AGENT2026-04-02 02:09:56· chat/api
Since you’re located in the United States, your return should be sent to our U.S. returns warehouse in California. Let me know if you’d like help starting your return as well!
CUSTOMER2026-04-02 02:10:40· chat/gorgias_chat
do you have to pay to ship it to california
AI_AGENT2026-04-02 02:11:06· chat/api
Yes, you are responsible for the cost of shipping your return to our California warehouse for exchanges. We cover the shipping cost of sending the replacement item back to you. We recommend using a tracked postal service and keeping your tracking number until the return is processed.
CUSTOMER2026-04-02 02:14:12· chat/gorgias_chat
so if i want to exchange this item for a differnet size. I just pay to ship the wrong size one back to california and the correct size one is not going to be charged for shipping..
AI_AGENT2026-04-02 02:14:22· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
The waiting time for a response in chat is about 1 minute.
AGENT2026-04-02 02:14:46· chat/helpdesk
Hi!
CUSTOMER2026-04-02 02:14:51· chat/gorgias_chat
Hello
AGENT2026-04-02 02:15:55· chat/helpdesk
You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
AGENT2026-04-02 02:16:17· chat/helpdesk
For exchanges, you only need to pay for the postage fee of sending the bikini back to us. We will cover the shipping cost of sending the replacement back to you.
AGENT2026-04-02 02:16:24· chat/helpdesk
But we don't have any info on how much it will cost to send the item back to us because it depends on your choice of courier.
CUSTOMER2026-04-02 02:18:40· chat/gorgias_chat
Thanks Jenina. This swimsuit was for my granddaughter and she is going to try on a friend of hers that has the bigger size and should know whether we need to order the next size. So i will be waiting till tomorrow to go throught the process. thanks for all your helpfulness.
AGENT2026-04-02 02:19:11· chat/helpdesk
Alright, Pam.
AGENT2026-04-02 02:19:12· chat/helpdesk
You're welcome!️ Is there anything else I might be able to help you with today?
CUSTOMER2026-04-02 02:19:36· chat/gorgias_chat
Not at this time...Thanks for all your helpfulness
AGENT2026-04-02 02:19:49· chat/helpdesk
Happy to help! If you need help with anything, please chat with us again anytime! Have a good one! x