4,798 tickets1-100

Your TRIANGL order #2317036NA| AWB 521726714669

Melissa Fleming · msfleming777@gmail.com · Gorgias #218821916

closed
Opened
28 Apr 2026, 16:58
Closed
28 Apr 2026, 17:00
Assignee
Katrina - Orders
Order
2366890
or_undeliverableorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-28 16:58:36· email/helpdesk
    Hi Melissa, Thank you for your recent order. We've been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action: "Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made." You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 521726714669 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
  2. AGENT2026-04-29 06:50:44· email/helpdesk
    Dear Melissa, Thank you for your recent purchase. We have an update concerning your TRIANGL purchase. We’ve been informed by FedEx that they attempted to complete the delivery several times to no avail. Your shipment is now available for pickup at FEDEX ONSITE: 2330 LIFEHAUS INDUSTRIAL ROAD NEW BRAUNFELS, TX 78130. Please contact FedEx directly at 1.800.463.3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. Kindly keep your tracking number 521726714669 for reference. When picking up your parcel, please bring a valid ID that matches the name and address on the order. Please do the above as soon as possible. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. Kindest, Your TRIANGL Team x
  3. AGENT2026-04-30 05:55:06· email/helpdesk
    Hi Melissa, Good day! We hope you're doing well. We just wanted to follow up as we haven’t heard back from you regarding our last email. In case it got missed, here’s a quick snapshot of what we shared: We're ready to move forward with resolving this for you and would love to hear from you soon. Thank you for your patience and understanding. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x
Replies are sent through Open Doors, so they stay on the customer record.