4,798 tickets1-100

[Global-e Merchant Support - Request received] ''Delivered but not received - DHL 6853473620 (Order GE11624946959HK / #2289048NA)''

Global-e Merchant Support · support+idvzkkxj-9e27z@globale-b2b.zendesk.com · Gorgias #214627180

closed
Opened
1 Apr 2026, 03:46
Closed
1 Apr 2026, 08:56
Assignee
Anna - Orders
orderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-01 03:46:58· email/email
    ##- Please type your reply above this line -## The ticket (5580231) has been updated. To add additional comments, reply to this email. ---------------------------------------------- Customer Services, Apr 1, 2026, 06:46 GMT+3 Hi There, Thank you for your email. We have opened an investigation with the carrier, please note that it can take up to 3 business days for us to receive an update. Please have your customer sign the attached DOH in the meantime and send back to us once done. Please be assured we will get back to you once we hear back from the carrier.
  2. AGENT2026-04-01 08:55:54· email/helpdesk
    Dear Asher, Thank you for your update and for opening the investigation with the carrier. We will have the consignee complete and sign the attached DOH form and will forward it to you as soon as we receive it. In the meantime, please keep us informed of any updates from the carrier as they become available. Thank you again for your assistance. Kindest, TRIANGL - Anna x
Replies are sent through Open Doors, so they stay on the customer record.