Hi!
I exchanged a bikini top for a smaller size, and when it came in the mail it was dirty, the metal was scratched and some stitches are loose.
My order number was #2286411NA
AGENT2026-04-27 03:08:20Ā· email/helpdesk
Dear Izzy,
Iām really sorry to hear about the condition of the bikini top you received; thatās definitely not the experience we want for you.
We appreciate you bringing this to our attention. Could you please send us a few clear photos showing the dirt, scratches, and loose stitching? This will help us review the issue
We look forward to hearing from you.
Kindest,
Pearl
AGENT2026-04-27 03:09:43Ā· email/helpdeskINTERNAL
FA 2317083NA DOD 4/24 /2026
Orig, Order #2286411NA
AGENT2026-05-04 03:28:09Ā· email/helpdesk
Dear Izzy,
I hope this email finds you well. Weāre reaching out to follow up on our previous email regarding photos of your faulty bikini and wanted to kindly remind you that weāre awaiting your response to proceed further.
Please be advised that if we donāt hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and weāll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Nikka
Replies are sent through Open Doors, so they stay on the customer record.