Hello,
I am contacting you regarding the return of a bikini that I recently
purchased through your website.
I made the return and, according to the shipping tracking, the package has
already been received by you. However, I have still not received the
corresponding refund.
Could you please confirm that you have received the return and when the
refund will be processed?
I look forward to hearing from you.
AGENT2026-08-12 01:50:24· email/helpdesk
Hi Maia,
We apologize for any inconvenience caused by the delay in processing your refund.
We're pleased to inform you that we’ve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Joan