CUSTOMER2026-08-06 23:00:09· chat/gorgias_chat
my swim bottoms were damaged after one use
AI_AGENT2026-08-06 23:00:16· chat/api
Hi, welcome to TRIANGL! I’m really sorry to hear that, that’s not the experience we want for you. Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You’re welcome to leave a contact email for follow-up if you’d like. The expected wait time is 1 minute.
CUSTOMER2026-08-06 23:00:19· chat/gorgias_chat
two swim bottom
AGENT2026-08-06 23:00:43· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
CUSTOMER2026-08-06 23:01:03· chat/gorgias_chat
Hi kelly
AGENT2026-08-06 23:01:18· chat/helpdesk
I'm really so sorry to hear that you are having issue with the suit. To assist you better, let me forward your concern to the Returns Team to address your concern accordingly.
Before I proceed, can I ask for the order number and send us at least 2 photos showing your concern.
CUSTOMER2026-08-06 23:03:56· chat/gorgias_chat
i ordered two bathing suits last month and after getting back from the pool i noticed letters on the back were missing and i was just at the pool. it happened to both bottoms
AGENT2026-08-06 23:04:49· chat/helpdesk
So sorry to hear this.
Do you have the order number?
CUSTOMER2026-08-06 23:05:44· chat/gorgias_chat
yes let me look for it
AGENT2026-08-06 23:05:56· chat/helpdesk
Thank you.
CUSTOMER2026-08-06 23:07:03· chat/gorgias_chat
#2380433NA
AGENT2026-08-06 23:08:08· chat/helpdesk
Thanks. Could you send another photos, zooming the Triangl letter.
CUSTOMER2026-08-06 23:08:15· chat/gorgias_chat
tes
AGENT2026-08-06 23:08:17· chat/helpdesk
Noted on the order number.
CUSTOMER2026-08-06 23:08:18· chat/gorgias_chat
yes
AGENT2026-08-06 23:08:40· chat/helpdesk
I appreciate it.
Also, what's the best email address to reach you?
AGENT2026-08-06 23:10:07· chat/helpdesk
Got it.
CUSTOMER2026-08-06 23:10:12· chat/gorgias_chat
nicholetally@hotmail.com
AGENT2026-08-06 23:10:21· chat/helpdesk
I have forwarded your concern to the Returns Team for review.
Allow them to get back to you via email within 24 to 48 hours for further assistance.
Kindly monitor your spam and junk folder as some emails ends up there.
AGENT2026-08-06 23:10:51· chat/helpdesk
In the meantime, is there anything else that I can help you with?
AGENT2026-08-06 23:11:18· chat/helpdeskINTERNAL
Hi, for your assistance. Thanks
- faulty suit
- 2380433NA / nicholetally@hotmail.com
CUSTOMER2026-08-06 23:11:37· chat/gorgias_chat
I don’t know if it’s my fault and need to size up even thought they fit fine. I have quite a few swim suits and that has never happened but i wore one time and noticed when i took them off
CUSTOMER2026-08-06 23:12:04· chat/gorgias_chat
nothing else thank you!
AGENT2026-08-06 23:12:07· chat/helpdesk
Noted, thank you so much for the information.
AGENT2026-08-06 23:12:24· chat/helpdesk
Will relay everything to the Returns team.
CUSTOMER2026-08-06 23:12:40· chat/gorgias_chat
a few swim suites that also triangl forgot to mention that
CUSTOMER2026-08-06 23:12:54· chat/gorgias_chat
thank you
AGENT2026-08-06 23:13:07· chat/helpdesk
You're most welcome.
Anything else that I can hep you with?
CUSTOMER2026-08-06 23:13:25· chat/gorgias_chat
no
AGENT2026-08-06 23:15:22· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
CUSTOMER2026-08-06 23:17:22· chat/gorgias_chat
thank you
AGENT2026-08-09 04:51:24· chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/234526769