Re: A shipment from order #2400513NA is on the way
MARY HOLDEN · maryholden2@gmail.com · Gorgias #234182033
closed
Opened
6 Aug 2026, 15:47
Closed
8 Aug 2026, 10:25
Assignee
Lynn - Returns Team
Order
2400513
returns_follow-uptrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-08-06 15:47:47· email/email
Hi! We received the order- but I accidentally ordered an xl. Help!! Can I go ahead and order a small top so she can get it for her bday - and we will return the XL. Thank you. Sooo much!!
AGENT2026-08-08 10:25:36· email/helpdesk
Hi Mary,
Thank you for reaching out!
Absolutely! You’re welcome to place a new order for the Small top so she can receive it in time for her birthday. To help with this, here’s a free shipping code you can use at checkout:
EXCHANGE-TRIANGL-31
Please note that this code is valid for 1 order within 48 hours.
Once you’ve placed the new order, please email us with your new order number, and we’ll send you the complete return instructions for the XL.
We hope she loves her birthday gift! 💕
Kindest,
Lynn xx
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