AGENT2026-08-04 03:57:21· email/helpdesk
Dear Charlotte,
We're reaching out regarding your Order #2389488NA.
We've now received your returned items at our warehouse. However, upon review, it appears that the correct return process was not followed, as there was no approved return request or Return Authorization (RA) number issued for this order before the items were sent back.
Please note that we require all returns to have proper approval and an assigned Return Authorization Number before they are sent back.
Although our policy typically requires us to decline returns without a Return Authorization code, as a one-time exception, we'd be happy to offer you an exchange for another style of the same value as your original purchase.
Please provide us with your top three preferred styles that are currently available online (including the style, top and bottom sizes, and bottom shape if applicable), and we’ll arrange your new order immediately.
Please note that as this exchange is being offered as a one-time exception, the replacement items will not be eligible for any further exchanges or refunds.
We look forward to hearing from you.
Kindest,
Joan xx
AGENT2026-08-04 03:57:53· email/helpdeskINTERNAL
#2389488NA - unauthorized return | OTE EX
WH:
7/27/2026 #2389488NA N/A CHARLOTTE BADER VINMEL2TOPXS 1 UPS1ZE362G20372639124 350845 7/29/2026
7/27/2026 #2389488NA N/A CHARLOTTE BADER SIDMEL2ABOTXS 1 UPS1ZE362G20372639124 350846 7/29/2026
CUSTOMER2026-08-04 19:28:07· email/email
Hi, Joan—
Thanks for reaching out. I was issued a return authorization number
(*Return Authorization
(RA) Number: CC94062947081) *and had been in contact with the Triangl team
to process my return request and was assured that I would receive a refund
for this. Attached is a screenshot of the email exchange. I followed the
protocol, paid to ship back my return, and did so within the timeframe that
was requested of me. I please ask that the return is honored as I followed
the procedure that was communicated to me.
AGENT2026-08-06 13:18:41· email/helpdesk
Hi Charlotte,
We're very sorry for the confusion, and we appreciate you bringing this to our attention.
Upon reviewing your order, we can confirm that your refund was already processed on July 29 to your original payment method for the two sets and one short. If you haven't seen it yet, we recommend checking with your bank or payment provider, as processing times can vary depending on their policies.
We sincerely apologize for any confusion caused, and please let us know if you have any other questions.
Kindest,
Pearl
AGENT2026-08-06 13:20:30· email/helpdeskINTERNAL
#2364051NA / CC94062947081 - refunded 7/29/2026
7/27/2026 #2389488NA N/A CHARLOTTE BADER VINMEL2TOPXS 1 UPS1ZE362G20372639124 350845 7/29/2026
7/27/2026 #2389488NA N/A CHARLOTTE BADER SIDMEL2ABOTXS 1 UPS1ZE362G20372639124 350846 7/29/2026
7/27/2026 #2364051NA CC94062947081 CHARLOTTE BADER TIEHUBCBOTS 1 UPS1ZE362G20372639124 350847 7/29/2026
7/27/2026 #2364051NA CC94062947081 CHARLOTTE BADER ELLHUBBOTXS 1 UPS1ZE362G20372639124 350848 7/29/2026
7/27/2026 #2364051NA CC94062947081 CHARLOTTE BADER VINHUBTOPXS 1 UPS1ZE362G20372639124 350849 7/29/2026