Re: Your request # 4C66D32959908: Pending Approval

Dear Lidar, Thank you for reaching out to us. As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there, we can assess and proceed with your request. We look forward to hearing from you. Kindest, Gelou

T2 CLARIFICATION: 2377711NA / 4C66D32959908

Dear Lidar, Thank you for providing us with the photos. Can you please share the following details: Was the item machine washed? How did you dry the bikini? Did the item come in contact with any rough surface? From there, we will assess if we can accommodate your request. Kindest, Crystel

Hi Lidar, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it’s sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we’d love to send out a replacement! Please confirm the ESTE - BUTTER CROCHET STRIPE Top & Bottom Sizes + Bottom Style and Shape (if applicable) you prefer. The replacement will be shipped to the original address used at the time of purchase (unless you’d like it sent elsewhere—just let us know!). We look forward to your response! Kindest, Nikka

NON-CX FA EX: 2377711NA / 4C66D32959908 (Archived) Issue: Fabric > Stitching / https://prnt.sc/pKoK_bm9vZgX (bots) - offered replacement for full set (top was too large)

Dear Lidar, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the replacement bikini we offered and wanted to please remind you that we’re awaiting your response to proceed further. Please confirm the ESTE - BUTTER CROCHET STRIPE Top & Bottom Sizes + Bottom Style and Shape (if applicable) you prefer. The replacement will be shipped to the original address used at the time of purchase (unless you’d like it sent elsewhere—just let us know!). Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna

Hi Lidar, Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom style + coverage if applicable) of styles currently online, and we will check availability to send. Kindest, Joanna

Dear Lidar, Thank you for your response. We're very sorry, but unfortunately all of the styles you selected are now sold out. Could you please provide another list of your preferred styles that are currently available on our website and within the same price range as your original order? We recommend sharing your top 3 choices (including the style name, top size, bottom size, and bottom shape, if applicable) so we can check availability and process the first available option. We look forward to hearing from you soon. Kindest, Crystel

Dear Lidar, Thank you for getting back to us. I have filed a request to have your new ESTE - BUTTER CROCHET STRIPE Crop Bikini Top XS and Bottom S / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 4C66D32959908 Kindest, Joanna

NON-CX FAULTY EX #2377711NA 4C66D32959908 PROCESSED: Aug 05, 2026 New Order: 2401556NA