Dear Camila,
We have received your Exchange Request #AD7FDC2957719.
We are eager to assist but unfortunately, the style (VINCA - LOTUS Bottom S / Tie-side / Cheeky) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. While VINCA - LOTUS TOP S is available.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-28
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2342790NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Denise xx
AGENT2026-07-15 06:28:41· email/helpdeskINTERNAL
pending approval 2377561NA AD7FDC2957719
PAID ORDER 2342790NA
clarify ex item / aoos:
NVINLOTTOPS 73 NVINLOTBOTS 8
CUSTOMER2026-07-15 15:24:22· email/email
Hello Denise,Thank you for your assistance. We decided on the first option and just placed a new order on the website for the size small for the full set. The order number is 2390445NA if you could kindly send the return instructions for the original order. Thanks,Camila
CUSTOMER2026-07-18 10:30:41· email/email
Hello,
Per the below correspondence, could you please send our return authorization code? The new order number is below per your request.
Thanks,
Camila
AGENT2026-07-21 12:57:34· email/helpdesk
Hi Camila,
Thank you for getting back to us and sharing your new Order #2390445NA.
Your return for Order #2377561NA has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
VINCA - LOTUS Terry Towelling Triangle Bikini Top: XS / LOTUS Terry Towelling Bikini Bottom: XS / Tie-side / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: AD7FDC2957719
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Kiara
AGENT2026-07-21 12:57:40· email/helpdeskINTERNAL
RF&REP 2377561NA AD7FDC2957719
PAID ORDER 2342790NA