Re: Exchange

Dear Chelsea, Thank you for reaching out to us. Upon checking, we sent an email on July 08, 2026. Please allow me to resend the email below: Dear Chelsea, Thank you for your message. We're happy to assist you. We understand that you need your item as soon as possible. Unfortunately, we do not offer a faster shipping option, as our current shipping method is already considered express shipping. Orders are typically processed within 1–2 business days, with delivery taking an additional 3–5 business days. Please note that occasional customs or courier delays may affect delivery times. We're eager to assist with your exchange request; however, the ESTE - BUTTER CROCHET STRIPE Crop Bikini Top (XS) is currently low in stock and may no longer be available by the time your returned item arrives at our warehouse. To help you secure your preferred style, we'd like to offer you two options: Option 1: Place a New Order Today You may place a new order directly through our website to secure the item while it is still available. You can update the shipping address at checkout to have the order delivered to your destination. 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in a full set) directly on our website 3. Email us the new order number, and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2377854NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns, and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx Please let us know which of the two options you wish to proceed with. Kindest, Gelou

Pending Approval: 2377854NA / 9014A42954714 RT https://triangl.gorgias.com/app/ticket/229671358

Dear Chelsea, Thank you for your reply. We completely understand that you would like to proceed with exchanging your ESTE - BUTTER CROCHET STRIPE Bikini Set from a size Small to an XS. Unfortunately, as mentioned in our previous email, the ESTE - BUTTER CROCHET STRIPE Crop Bikini Top in XS has now sold out, so we are no longer able to process an exchange for that size. We're very sorry for the disappointment. If you'd still like to proceed with an exchange, we'd be happy to help you select an alternative style of the same value. Simply send us your top 3 preferred styles (including the top size, bottom size, and bottom shape if applicable), and we'll check availability for you. We sincerely apologize for the inconvenience and look forward to your reply. Kindest, Ja

Hi Chelsea, Thank you for confirming your return request. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ESTE - BUTTER CROCHET STRIPE Top S and Bottom S / Minimal / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 9014A42954714 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

RF 2377854NA / 9014A42954714

Hi Chelsea, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. You may use this code (valid within 48 hours): EXCHANGE-TRIANGL-30 If you have any questions, feel free to email us back. Kindest, Joanna

7/29/2026 #2377854NA 9014A42954714 CHELSEA BRESLIN ESTBUTTOPS 1 USPS4209457823079500114826376205671720 351674 8/3/2026 7/29/2026 #2377854NA 9014A42954714 CHELSEA BRESLIN MINBUTFBBOTS 1 USPS4209457823079500114826376205671720 351675 8/3/2026