31,919 tickets1-100

Re: New customer message on July 16, 2026 at 11:14 pm

Caroline Kohler ¡ kohlercaroline8@gmail.com ¡ Gorgias #231013018

closed
Opened
16 Jul 2026, 15:14
Closed
29 Jul 2026, 04:01
Assignee
Reena - Returns Team
returnsreturns_approvedreturns_clarificationreturns_follow-upreturns_snooze_48hrstrianglchasing-no-replypotential legalvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-16 15:14:18¡ email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: returns-and-exchanges Firstname: Caroline Lastname: Kohler Email: Kohlercaroline8@gmail.com Phone: 3016090103 Ordernumber: 2377837NA Body: Hi there, I'm trying to return my bikini within the return window, but I'm unable to complete the online return process because of what appears to be a technical issue. When I get to the "Return Method" section, the website tells me I need to update my contact information. For some reason, my phone number is set with the wrong country code instead of the U.S. (+1). I try to change it to +1, but after saving the updated information, the website still won't let me continue with the return. I've now tried this three separate times on different devices, and I keep running into the same issue. Since I am attempting to initiate my return within the allowed return period, I wanted to reach out so there is a record that I am trying to make the return before the deadline. Could you please help me process the return or provide an alternative way to initiate it? My order number is #2377837NA and I am looking to return both the top and bottom bikini.
  2. AGENT2026-07-19 06:57:51¡ email/helpdesk
    Hi Caroline, Thank you for reaching out! We're sorry to hear that you're having trouble initiating a return on our website. We sincerely apologize for any inconveniences caused. If the fit, style, or colour wasn’t quite what you expected, we’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Please note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Ja
  3. AGENT2026-07-19 06:57:59¡ email/helpdeskINTERNAL
    2377837NA / Clarify req
  4. AGENT2026-07-26 08:20:47¡ email/helpdesk
    Dear Caroline, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return request and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Pearl
  5. CUSTOMER2026-07-26 13:14:04¡ email/email
    Hi there, So sorry for the delay in getting back to you. I would prefer a refund for order #2377837NA. Please send over the return instructions when you get a chance. My apologies!!
  6. AGENT2026-07-29 04:01:43¡ email/helpdesk
    Hi Caroline, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: DARA - COOKIE Top XL / Bottom XS / Tie-side / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2377837NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kyla
  7. AGENT2026-07-29 04:01:47¡ email/helpdeskINTERNAL
    #2377837NA 2377837NARF
  8. AGENT2026-08-11 08:33:58¡ email/helpdeskINTERNAL
    WH 8/4/2026 #2377837NA N/A CAROLINE KOHLER DARCOOTOPXL 1 USPS4209457823079400150899562475688307 352717 8/5/2026 8/4/2026 #2377837NA N/A CAROLINE KOHLER SIDCOOABOTXS 1 USPS4209457823079400150899562475688307 352718 8/5/2026
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