31,243 tickets1-100

Re: Your Refund request # 7F5DAB2949217: Approved

Jamie Kuzmiak ¡ jamie.kuzmiak@gmail.com ¡ Gorgias #230735985

closed
Opened
15 Jul 2026, 01:36
Closed
24 Jul 2026, 11:17
Assignee
Dy - Returns Team
Order
2394096
customer carereturnsreturns_approvedreturns_clarificationreturns_processedtrianglchasing-no-replyvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-15 01:36:39¡ email/email
    Hi, I just received my replacement pair and shipped back the original order today. Unfortunately the bottoms are still huge. I am super disappointed. How do I go about exchanging the bottoms again? I am thinking if I get them in the tie style they may fit better
  2. CUSTOMER2026-07-17 19:07:43¡ email/email
    Hello, I started another return for the bottoms because I want to exchange them for the tie sides since for some reason the other style seems to run huge. When I log into my account on triangl.com it shows I can send them in for an exchange (see attached photo) but I didnt receive an email with the new Return Code. Is it the same return code as my first return? Please let me know what the code is so I can send these in for the exchange! Thanks.
  3. AGENT2026-07-18 12:25:32¡ email/helpdesk
    Dear Jamie, Thank you for getting in touch. We have received your Exchange Request #DF67892959599. We are eager to assist, but unfortunately, the MICA - HUBE Green Terry Towelling Crop Bottom / XXS Tie-side Cheeky you have selected is low in stock and may no longer be available once your items arrive back at our warehouse. We would like to offer 2 options: place a new order today to secure the style you have selected, or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-28 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number, and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place the order #2384910NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please note: - We do not offer Free Returns, and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Gelou
  4. AGENT2026-07-18 12:26:13¡ email/helpdeskINTERNAL
    EX 2384910NA / DF67892959599 | AOOS
  5. CUSTOMER2026-07-20 18:03:40¡ email/email
    Hello, I need a new code.. sorry I didn't see this in time. Also I don't think I got a refund yet from the first exchange I did prior. When can i expect that?
  6. AGENT2026-07-21 11:42:12¡ email/helpdesk
    Dear Jamie, Thank you for getting in touch. Please use the free shipping code EXCHANGE-TRIANGL-29, which is valid for 48 hours. As for your refund request under RA: 7F5DAB2949217, we're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Crystel
  7. AGENT2026-07-21 11:42:45¡ email/helpdeskINTERNAL
    PENDING APPROVAL 2384910NA / DF67892959599 | AOOS FP: #2365124NA / 7F5DAB2949217 7/16/2026 #2365124NA 7F5DAB2949217 JAMIE KUZMIAK STAHUBBBOTXS 1 FEDEX1195267022120009457800874379868048 348205 7/17/2026 7/16/2026 #2365124NA 7F5DAB2949217 JAMIE KUZMIAK MICHUBTOPS 1 FEDEX1195267022120009457800874379868048 348206 7/17/2026
  8. CUSTOMER2026-07-21 14:26:47¡ email/email
    Ok thanks. I just placed the new order. please send the rest of the return instructions so I can send back the suit. [image: Thank you for your purchase! - Triangl - Checkout.png]
  9. AGENT2026-07-24 11:16:31¡ email/helpdesk
    Hi Jamie, Thank you for getting back to us. Your return for Order #2384910NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - HUBE Green Terry Towelling Crop Bikini Top HUBE Green Terry Towelling Bikini Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: DF67892959599 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Dy
  10. AGENT2026-07-24 11:17:24¡ email/helpdeskINTERNAL
    #2384910NA DF67892959599
  11. AGENT2026-08-05 15:36:20¡ email/helpdeskINTERNAL
    #2384910NA DF67892959599 7/29/2026 #2384910NA DF67892959599 JAMIE KUZMIAK MICHUBTOPS 1 FEDEX1195267024070009457800874947081813 351508 7/31/2026 7/29/2026 #2384910NA DF67892959599 JAMIE KUZMIAK STAHUBBBOTXXS 1 FEDEX1195267024070009457800874947081813 351509 7/31/2026
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