Hello,
I am writing to provide the tracking number for my exchange #538B362962362.
The tracking number is :9200190324992875286299 (USPS). It has been dropped
off and should be updated soon.
Thank you!
AGENT2026-07-29 05:00:44· email/helpdesk
Dear Rochelle,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We will process your request once the tracking status has been updated.
Feel free to email us back should you have other concerns.
Kindest,
Jetz
AGENT2026-07-29 05:00:47· email/helpdeskINTERNAL
ON HOLD / SD 7/27/2026
EX #2383843NA 538B362962362
TN: 9200190324992875286299
Status: USPS Awaiting Item
CUSTOMER2026-08-03 20:49:43· email/email
Hello,
The item has been delivered. What is my update?
AGENT2026-08-05 11:17:18· email/helpdesk
Dear Rochelle,
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Pearl