Dear Chrys,
We have received your Exchange Request #4A1FA32963560.
We are eager to assist but unfortunately, the style (VINCA - EBONY BLACK Bottom S / Standard / Cheekiest) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. While VINCA - BUTTER CROCHET Bottom S / Minimal / Cheekiest is available.
We would like to offer 2 options; place a new order today to secure all the styles you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-29
2. Order all the new bikinis/sizes that you require (in full sets) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2390224NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Denise xx
Hello Denise,
Thank you so much for getting back to me and for all the options.
I think I'll just re-order the full sets with the new sizes just in case
they sold out and in turn will then return the full sets with the wrong
sizing as instructed.
Once I've placed my new order I will email you with the confirmation number
and my understanding is that I'll then receive the return instructions?
Thanks again for your help.
CUSTOMER2026-07-23 08:44:35· email/email
Hello again,
Please find attached my new order number.
Order #2395221NA
I'm awaiting the return instructions.
AGENT2026-07-27 11:15:03· email/helpdesk
Dear Chrys,
Thank you for getting back to us and sharing your new Order #2395221NA.
Your return for Order #2390224NA has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
VINCA - EBONY BLACK Triangle Bikini Top / S - Bottom: M / Standard / Cheekiest
VINCA - BUTTER CROCHET STRIPE Triangle Bikini Top / S - Bottom: M / Minimal / Cheekiest
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 4A1FA32963560
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (Only for UK customers):
United Kingdom
TRIANGL RETURNS
15 mallow road
Minster on sea
Sheerness
Kent
ME12 3GU
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Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Pearl