Re: New customer message on July 21, 2026 at 11:21 am

Hi Olivia, We're so sorry for the delayed response, and thank you for your patience. Thank you for reaching out. We understand your concern, especially since you've compared your new AZURE SPARKLE Bikini Bottom – XS / Standard / Normal with another pair of your TRIANGL bottoms and noticed a difference in the shape and fit. We'd be happy to look into this for you. Could you please send us the following? A photo showing the front and back of the bikini bottom laid flat. A photo of the plastic packaging showing the item code and size label. If you'd also like to include the comparison photo with your GAIA bottoms, that would be very helpful as well. Once we receive the photos, we'll review everything with our team and get back to you with the next steps as quickly as possible. Thank you again for bringing this to our attention. We look forward to resolving this for you. Kindest, Geelah

HI Olivia, Thank you for sending this through. If you can please send the photo of the back of the bikini bottoms too so we can better assist your concern. Looking forward to your next email. Kindest, Dy xx

Hi Olivia, Thank you so much for sending through the photos. We completely understand why you compared the fit to your Gaia bikini, and we're sorry to hear that the Azure didn't fit as you were expecting. While the bottoms may appear similar when laid flat, bikinis can fit quite differently depending on the style, cut, and fabric. In this case, the Azure and Gaia are made from different fabrics, so there can be noticeable differences in their dimensions when compared off the body. We design each of our bikinis to achieve the intended fit when worn, which means different fabrics may be cut slightly differently to account for their unique stretch and feel. Because of these differences in style, cut, and fabric, we're unfortunately unable to compare the sizing of one bikini style directly against another. No worries, we are happy to proceed with your exchange! We are confirming your exchange request and have approved the exchange for the following items: Returning: AZURE SPARKLE Bikini Bottom XS / Standard / Normal (Send back your Bottoms only, please include your bag/pouch in original plastic packaging.) Exchanging For: AZURE SPARKLE Bikini Bottom XXS / Standard / Normal (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2390000NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah

#2390000NA 2390000NAEX / SA approved / with ETA 8/10/26 / STAAZU2ABOTXXS 16