Conversation with Andrea Dacey

Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address so the team can reach you. Expected waiting time for a response in chat is 1 min.

Hi there! I’m Janis, and I’ll be helping you from here.

How may I assist you?

No worries, I will endorse and make a follow up on this matter with our Returns Team. May I know the return request # (if requested through the website) and your email address, please?

Thanks. How about the top size you need for the exchange?

Just to make sure we're on the same page, are you referring to an exchange for a different style?

Thanks for the confirmation. If you are exchanging for a different style, you need to return the set.

I have forwarded your request to our Returns Team for a follow up and you should expect an update from them and this might be from this point up to 24 - 48 hours.

Rest assured that this has been escalated, Andrea. You are very much welcome!:) Would there be anything else that I can help you with for today?

Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx

Hi Returns, Change to exchange request cx - I just submitted a return but was wondering if I could do an exchange I just wanted to pick a different top Order #2383779NA andreadacey@gmail.com SOFI - AZURE SPARKLE Halter Bikini Set Can I get the halter top instead of the bikini Large ok, sounds good I will return the bottoms too and re-order a new set Thanks.

Dear Andrea, Thank you so much for getting in touch! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - AZURE SPARKLE Set: M / M Standard Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 16AF0C2965288 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF & REP #2383779NA / 16AF0C2965288 | New Order 2395414NA