CUSTOMER2026-07-14 21:54:17· chat/gorgias_chat
Hello, I am still waiting for a follow up regarding a return and exchange.
AI_AGENT2026-07-14 21:54:29· chat/api
Hi, welcome to TRIANGL! Sorry you are still waiting on an update. Once a return or exchange reaches our warehouse, processing usually takes 1 to 2 business days from the date it is received, and exchange delivery usually takes 3 to 5 business days depending on location.
Please log in so we can connect your order details and get this checked properly. After that, a live agent will be with you shortly to review the return or exchange status.
AI_AGENT2026-07-14 21:55:22· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-07-14 21:55:41· chat/api
Thanks for your message. Let me connect you with one of our team members who can check the status of your return or exchange internally.
Once your return or exchange is received at the warehouse, processing typically takes 1 to 2 business days from the date of receipt, and exchange delivery usually takes 3 to 5 business days depending on your location.
Please hold on for a moment while I transfer the chat. The expected waiting time for a response in chat is 1 min.
AGENT2026-07-14 21:56:30· chat/helpdesk
Hi!
AGENT2026-07-14 21:56:39· chat/helpdesk
Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
CUSTOMER2026-07-14 21:57:09· chat/gorgias_chat
Hello! I was just curious when I will be getting an email back in regards to an exchange request
AGENT2026-07-14 21:57:36· chat/helpdesk
I’m sorry to hear that you haven't received an update regarding your exchange request, Catherine.
AGENT2026-07-14 21:57:44· chat/helpdesk
When did you submit a request?
CUSTOMER2026-07-14 21:58:55· chat/gorgias_chat
It begun on Friday. On Saturday, I got in email that I would be getting a follow back to begin the exchange.
AGENT2026-07-14 21:59:44· chat/helpdesk
Noted. Can I have your order number, please?
CUSTOMER2026-07-14 22:00:40· chat/gorgias_chat
2378677NA
AGENT2026-07-14 22:01:21· chat/helpdesk
Thanks, Catherine!
AGENT2026-07-14 22:01:43· chat/helpdesk
I will submit a follow up on this. Our Returns Team will get back to you as soon as they can.
CUSTOMER2026-07-14 22:02:07· chat/gorgias_chat
Sounds great. Thank you!
CUSTOMER2026-07-14 22:02:43· chat/gorgias_chat
I am curious how long does the exchange usually take? I understand it has to reach the warehouse first but what would an estimated time frame be?
AGENT2026-07-14 22:04:04· chat/helpdesk
Once we receive the item from you, it will take just like the normal process. 1-2 business days to process it then 3-5 business days for shipping/delivery. However, there might be some occasional customs or courier delays that may affect your delivery timeframe from time to time.
CUSTOMER2026-07-14 22:05:33· chat/gorgias_chat
Understood. Thank you again! Do you think they’ll reach back by tomorrow?
AGENT2026-07-14 22:06:07· chat/helpdesk
No guarantees but I'll tag this as urgent, Catherine.
AGENT2026-07-14 22:08:15· chat/helpdesk
I just want to check if you’re still there?
CUSTOMER2026-07-14 22:08:35· chat/gorgias_chat
Thank you! Those were all my questions. If there’s any other concerns, I will reach out from here.
AGENT2026-07-14 22:09:11· chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
CUSTOMER2026-07-14 22:09:31· chat/gorgias_chat
Have a great day! :) thank you again
AGENT2026-07-14 22:09:35· email/helpdeskINTERNAL
Forwarded to Returns: https://triangl.gorgias.com/app/ticket/230156322