CUSTOMER2026-07-09 04:52:00· chat/gorgias_chat
What if the product you’re returning isn’t received within the 14 days of the RA being issued?
AI_AGENT2026-07-09 04:52:11· chat/api
Hi, welcome to TRIANGL! Just so you know, the 14-day window is for submitting your return request and receiving an approved RA number. It is not the deadline to mail the item back.
CUSTOMER2026-07-09 04:52:57· chat/gorgias_chat
The email I got for my return said items must be received within 14 days of my RA being issued
AI_AGENT2026-07-09 04:53:10· chat/api
Hi, welcome to TRIANGL! Sorry for the confusion. The wording in that email is internal guidance, so it is not something we share as a customer deadline. The 14-day window is for submitting your return request and receiving your approved RA number, not for the item to be mailed back or received within that time.
CUSTOMER2026-07-09 04:53:31· chat/gorgias_chat
Can I talk to a person
AI_AGENT2026-07-09 04:53:41· chat/api
Hi, welcome to TRIANGL! I hear you, and I’m connecting you with one of our team members who can help with this. Please hold on for a moment while I transfer the chat.
The 14-day window on the return request is for submitting your return and receiving your approved RA number, not for the item to be received by the warehouse within that same time frame.
If you’d like, you can leave your email address here so the team can reach you. The expected waiting time for a response in chat is 1 min.
Live agent support will be with you shortly.
AGENT2026-07-09 04:55:20· chat/helpdesk
Hi!
AGENT2026-07-09 04:55:34· chat/helpdesk
You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
CUSTOMER2026-07-09 04:55:37· chat/gorgias_chat
Hi! I was wondering what happens if the product you are returning isn’t received within the 14 days of the RA being issued
AGENT2026-07-09 04:56:14· chat/helpdesk
It would be best to reach out to our Returns Team as they are the ones who can assist you best.
CUSTOMER2026-07-09 04:56:21· chat/gorgias_chat
Ok
AGENT2026-07-09 04:57:58· chat/helpdesk
Alright.
AGENT2026-07-09 04:58:15· chat/helpdesk
Do you have an on going return request?
AGENT2026-07-09 05:00:28· chat/helpdesk
Checking in to see if you're still there?
AGENT2026-07-09 05:03:48· chat/helpdesk
It appears that you’ve been inactive for a few minutes now. Please feel free to use our live chat service if you need anything further. Have a great day!♥ Xx
CUSTOMER2026-07-09 05:06:19· chat/gorgias_chat
I have the RA number but I haven’t been able to ship out the product because of unexpected circumstances
CUSTOMER2026-07-09 05:06:58· chat/gorgias_chat
Connect to returns team
AGENT2026-07-09 05:07:12· chat/helpdesk
Welcome back!
CUSTOMER2026-07-09 05:07:22· chat/gorgias_chat
Hi
AGENT2026-07-09 05:07:34· chat/helpdesk
May I have the following details, please?
Order number
Return request number
Name
Email address
CUSTOMER2026-07-09 05:08:41· chat/gorgias_chat
Order #2355483NA, Return Authorization (RA) Number: #0614412945025, Ruby McElwee, rmcelwee08@gmail.com
AGENT2026-07-09 05:09:33· chat/helpdesk
Thanks, Ruby!
AGENT2026-07-09 05:09:41· chat/helpdesk
It seems that you have also sent us an email.
AGENT2026-07-09 05:09:52· chat/helpdesk
I will forward it to our Returns Team for further assistance.
CUSTOMER2026-07-09 05:10:00· chat/gorgias_chat
Ok thank you
AGENT2026-07-09 05:10:01· chat/helpdesk
Please wait 24-48 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
CUSTOMER2026-07-09 05:10:08· chat/gorgias_chat
Ok
AGENT2026-07-09 05:10:16· chat/helpdesk
Will there be anything else I can help you with?
CUSTOMER2026-07-09 05:10:22· chat/gorgias_chat
No that’s all
AGENT2026-07-09 05:10:46· chat/helpdesk
Alright! If you need help with anything, please chat with us again anytime! Have a good one! x
AGENT2026-07-09 05:11:05· chat/helpdeskINTERNAL
RT: https://triangl.gorgias.com/app/ticket/229893170