CUSTOMER2026-07-06 03:32:36· chat/gorgias_chat
I need help with a damaged item
AI_AGENT2026-07-06 03:32:47· chat/api
Hi, welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat. The expected waiting time for a response is about 1 minute.
AGENT2026-07-06 03:33:02· chat/helpdesk
Hi!
AGENT2026-07-06 03:33:08· chat/helpdesk
You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
CUSTOMER2026-07-06 03:33:18· chat/gorgias_chat
Hi!
CUSTOMER2026-07-06 03:33:28· chat/gorgias_chat
My recent order came damaged
CUSTOMER2026-07-06 03:33:36· chat/gorgias_chat
Not the swimsuit but the bag for it
CUSTOMER2026-07-06 03:33:41· chat/gorgias_chat
It has many black stains
CUSTOMER2026-07-06 03:33:46· chat/gorgias_chat
That it came with
AGENT2026-07-06 03:34:32· chat/helpdesk
Sorry to know that, Dalia.
AGENT2026-07-06 03:34:45· chat/helpdesk
Can you send me a photo of what you received, please?
CUSTOMER2026-07-06 03:35:01· chat/gorgias_chat
Yes
AGENT2026-07-06 03:37:48· chat/helpdesk
Thanks for the photos.
CUSTOMER2026-07-06 03:38:38· chat/gorgias_chat
Yeah of course
AGENT2026-07-06 03:38:43· chat/helpdesk
I will escalate your concern to our Returns Team so they can take a closer look at this.
AGENT2026-07-06 03:38:56· chat/helpdesk
Please provide your order number and email address.
CUSTOMER2026-07-06 03:38:59· chat/gorgias_chat
Thank you
AGENT2026-07-06 03:40:13· chat/helpdesk
Checking in to see if you're still there?
AGENT2026-07-06 03:40:20· chat/helpdesk
And no probs!
CUSTOMER2026-07-06 03:40:23· chat/gorgias_chat
Yed
CUSTOMER2026-07-06 03:40:56· chat/gorgias_chat
Yes
AGENT2026-07-06 03:41:09· chat/helpdesk
Great. Seems that my message did not gi through as I was asking for your order number and email address.
CUSTOMER2026-07-06 03:41:35· chat/gorgias_chat
dalialoboda@gmail.com
AGENT2026-07-06 03:41:53· chat/helpdesk
Okay.
CUSTOMER2026-07-06 03:42:12· chat/gorgias_chat
And the order number is
AGENT2026-07-06 03:42:54· chat/helpdesk
Okay.
CUSTOMER2026-07-06 03:43:16· chat/gorgias_chat
2368111NA
AGENT2026-07-06 03:43:35· chat/helpdesk
Noted.
AGENT2026-07-06 03:44:34· chat/helpdesk
Please wait 24-48 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
CUSTOMER2026-07-06 03:45:20· chat/gorgias_chat
Ok is that all?
AGENT2026-07-06 03:46:20· chat/helpdesk
Apart from this, can I help you with anything else?
CUSTOMER2026-07-06 03:46:30· chat/gorgias_chat
No that’s all
CUSTOMER2026-07-06 03:46:32· chat/gorgias_chat
Thank you
AGENT2026-07-06 03:46:49· chat/helpdesk
Alright! If you need help with anything, please chat with us again anytime! Have a good one! x
CUSTOMER2026-07-06 03:47:00· chat/gorgias_chat
You too, thanks!
AGENT2026-07-06 03:51:28· chat/helpdeskINTERNAL
For your assistance, Returns Team! Thank you very much! x
2368111NA
I need help with a damaged item. My recent order came damaged
Not the swimsuit but the bag for it. It has many black stains. That it came with
https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/dc8cac97-fe93-4ad8-910f-aedceb20a81d-image-177c2e4a-d3fc-41f9-949f-390772a033b1.jpg
https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/febcc556-ee80-46f3-99cc-837ecd462ac2-image-4bb9b78b-2dc9-4473-917d-8bfb68021e97.jpg
https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/25e4e40f-94cf-47d6-8b29-27b01b3cf6f7-image-1532cf09-0506-4701-ad95-4c888e688832.jpg
AGENT2026-07-09 05:54:18· chat/helpdeskINTERNAL
will assist in tic https://triangl.gorgias.com/app/ticket/229818203