CUSTOMER2026-07-06 03:17:51· chat/gorgias_chat
Hi i just ordered a bikini for 150 and the first time it said my card didn’t work, so i tried again and it worked i got the confirmation email. i checked my bank statement
CUSTOMER2026-07-06 03:18:08· chat/gorgias_chat
i checked my bank statement and it charged me twice
AI_AGENT2026-07-06 03:18:09· chat/api
Hi, welcome to TRIANGL!
To assist you with checking your payment transactions and order status securely, could you please verify your order details using the verification button? This will help us confirm whether a double charge occurred or just one payment was processed.
Thank you!
AI_AGENT2026-07-06 03:18:18· chat/api
Hi, welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
If you'd like, you can leave your email address so they can get back to you. The waiting time for a response in chat is about 1 minute.
AGENT2026-07-06 03:19:01· chat/helpdesk
Hi! I’m Anna, and I’ll be helping you from here.
AGENT2026-07-06 03:19:15· chat/helpdesk
I'm sorry to hear about the double charge. Can I have the order number, please?
CUSTOMER2026-07-06 03:19:37· chat/gorgias_chat
2383288NA
AGENT2026-07-06 03:19:55· chat/helpdesk
Thank you! Hold on, please.
AGENT2026-07-06 03:20:34· chat/helpdesk
And can you also send a screenshot of the duplicate charge?
CUSTOMER2026-07-06 03:21:40· chat/gorgias_chat
oh wait never mind it is settled i think it was a glitch
AGENT2026-07-06 03:21:58· chat/helpdesk
Glad to hear that! Can I help you with anything else?
AGENT2026-07-06 03:25:05· chat/helpdesk
Sorry, are you still there?
AGENT2026-07-06 03:27:09· chat/helpdesk
It seems like we're no longer connected. I’ll end this chat now, but you're welcome to message us anytime if you need further assistance. Thank you, and have a lovely day! xx