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Conversation with maggiecpitcher@gmail.com

Unknown · maggiecpitcher@gmail.com · Gorgias #231593299

closed
Opened
20 Jul 2026, 21:07
Closed
31 Jul 2026, 04:49
Assignee
Pearl - Returns Team
retreturns_follow-upreturns_tier 2trianglai_answeredai_handoverai_next_genai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-20 21:07:57· chat/gorgias_chat
    I recently got a bikini and I have only worn it two times. The second time I wore it the T on the Triangl logo on the bottoms fell off
  2. AI_AGENT2026-07-20 21:08:11· chat/api
    Thanks for your message! I’m really sorry to hear this, that’s not the experience we want you to have at all. I’m connecting you with one of our team members who can help you with this defect report. Please hold on for a moment while I transfer the chat. To make sure they can locate your order, please share your order number (or tell them it was a gift and share the style name and approximate purchase date if you know it). You can also leave your email address so the team can contact you, and the expected waiting time for a response in chat is 1 min.
  3. AGENT2026-07-20 21:09:18· chat/helpdesk
    Hi there! I’m Janis, and I’ll be helping you from here.
  4. CUSTOMER2026-07-20 21:09:28· chat/gorgias_chat
    Hello! Thank you for your help!!
  5. AGENT2026-07-20 21:09:46· chat/helpdesk
    I’m sorry to know about the issue with your bikini. I will forward this concern to our Returns Team for review and further assistance. May I kindly request your order number, and email address?
  6. CUSTOMER2026-07-20 21:09:58· chat/gorgias_chat
    Yes one moment
  7. CUSTOMER2026-07-20 21:10:38· chat/gorgias_chat
    Dubieclaire@icloud.com
  8. CUSTOMER2026-07-20 21:10:41· chat/gorgias_chat
    2367410NA
  9. AGENT2026-07-20 21:11:04· chat/helpdesk
    Thank you. I have forwarded your concern to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.
  10. CUSTOMER2026-07-20 21:11:23· chat/gorgias_chat
    Thank you!
  11. AGENT2026-07-20 21:11:38· chat/helpdesk
    You are most welcome!:) Is there anything else I can further help you with?
  12. CUSTOMER2026-07-20 21:11:53· chat/gorgias_chat
    I think that is all, thank you again!
  13. AGENT2026-07-20 21:12:31· chat/helpdesk
    Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
  14. AGENT2026-07-20 21:12:38· chat/helpdeskINTERNAL
    Hi Returns, Bikini issue cx - I recently got a bikini and I have only worn it two times. The second time I wore it the T on the Triangl logo on the bottoms fell off Dubieclaire@icloud.com 2367410NA Photo provided Thanks.
  15. CUSTOMER2026-07-22 22:45:04· chat/gorgias_chat
    Hello! I did not receive a response from Triangl and it has been 2 days so I wanted to follow up!
  16. AGENT2026-07-27 08:48:30· email/helpdesk
    Dear Maggie, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're sorry that the "T" on the TRIANGL logo on your bikini bottoms fell off after only two wears. That certainly isn't the experience we want you to have with our products. May you send us a new email using the email address you used upon purchase? We look forward to hearing from you. Kindest, Pearl
  17. AGENT2026-07-27 08:48:51· email/helpdeskINTERNAL
    2367410NA / ID Check step 1
  18. AGENT2026-07-31 04:49:07· email/helpdeskINTERNAL
    linked ticket: https://triangl.gorgias.com/app/ticket/231935009
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