Hello,
my return says it was delivered to your facility in California. When should I expect to receive shipping info for my new item?
Thank you!
AGENT2026-07-07 05:14:01Ā· email/helpdesk
Dear Michelle,
Thanks for getting in touch and sending your tracking information through!
We're pleased to inform you that your exchange for AZURE SPARKLE S / Standard / Normal Bottom has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach outāweāre happy to help!
Kindest,
Reena
AGENT2026-07-07 05:14:07Ā· email/helpdeskINTERNAL
2365178NA / 2365178NAEX
EX PROCESSED 7/7/26
NEW ORDER #2384190NA
SD 7/02/26 / ADD 7/06/26 / TN 1ZC6G6650372436943
AGENT2026-07-10 05:09:59Ā· email/helpdeskINTERNAL
Hi Returns Team,
Michelle followed up via TikTok DM. Forwarding for your assistance, please. Thank you x
> Hi I am so sorry to keep messaging you guys on here I have never messaged a brand before and this is getting awkward for me. I still havenāt received tracking for my exchanged item, they keep emailing me calling me Dorothy for some reason??? But they all seem to be automated emails because I never get a response :/ can someone please just send out the item or can I just return everything I bought?? Thanks for your help and again I am so sorry Iāve never had an experience like this before.