31,243 tickets1-100

New customer message on July 9, 2026 at 6:50 am

Catherine Donoso · catherinedonoso625@gmail.com · Gorgias #229876570

closed
Opened
8 Jul 2026, 22:50
Closed
11 Jul 2026, 09:49
Assignee
Unassigned
returnsreturns_follow-uptrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-08 22:50:57· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: returns-and-exchanges Firstname: Catherine Lastname: Donoso Email: catherinedonoso625@gmail.com Phone: 15169656801 Ordernumber: 2378677NA Body: Hi! I have received my order { Mima Grey Sparkle Set } before I proceed moving forward with my exchange or return. I would like to only switch out the top for the {Triangle grey sparkle top}. How do I go about the exchange or do I return the whole suit all together? Reach back soon, Thank you. ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-07-10 15:47:39· email/helpdeskINTERNAL
    Hi ladies, Catherine also messaged us on TikTok. Following up on this for your response. Thank you xx "My email is catherinedonoso625@gmail.com. My order number is 2378677NA. I ordered the Mima Silver Sparkle set, and was curious if I could exchange the Mima top for the Triangle top instead. Before doing so what would the measurements be for the XXS top?" RT https://triangl.gorgias.com/app/ticket/229699218 Note: We've already answered her question on XXS top measurements.
  3. AGENT2026-07-11 09:49:21· email/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/230156322
Replies are sent through Open Doors, so they stay on the customer record.