31,919 tickets1-100

RE: FedEx Package ID 020029721, FedEx Tracking # 525701713491, Support Ticket # C-242696838

Barbara Mitchell · barbaramitchell@fedex.com · Gorgias #229990399

closed
Opened
9 Jul 2026, 15:16
Closed
14 Jul 2026, 21:13
Assignee
Bernadette - Orders
orderstrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-09 15:16:03· email/email
    [cid:image003.png@01DD0F83.90056CF0] RE: FedEx Package Tracking # 525701713491 FedEx Package Research & Recovery (PR&R) is responsible for managing packages where the label is torn/smeared/unreadable, the package has an incorrect address, or items have fallen out of the original packaging. The PR&R Research team will research the captured package information in an attempt to return the package/item to the original shipper or forward to the recipient. The referenced Package Tracking # 525701713491identifies the package(s) that PR&R has at our facility, which appears to have shipped prior to 6/05/26. The details of the package/item are TRIANGL, DISPATCH NOTE. Ship To: CAROLINE HOLT, 11170 MEARS CREEK RD LUSBY, MD 20657. Reference #: 358818, Order #: 2337056NA. FedEx has met their commitment to the customer and has made every effort to deliver the package but has not been able to due to one of the following: incorrect address, recipient not in or business closed, Customs problems, shipping charges not paid by shipper or recipient, or package refused by recipient. Since FedEx has fulfilled their delivery commitment, we need the following to release the package: * FedEx shipping account number to return the package to the shipper or forward the package to the recipient * Shipping details (shipper/recipient name, address, phone number) In order to release this package for please contact me at 385-285-3525 or email me at barbaramitchell@fedex.com with the information requested to allow FedEx the opportunity to return the shipment or forward it to the recipient. Reference 020029721 in your correspondence with the FedEx PR&R Research team.
  2. CUSTOMER2026-07-14 18:19:32· email/email
    Hello, This is my final attempt to contact you regarding the package referenced below. Please provide your FedEx Account Number or authorize us to use the FedEx account number we have on file to return the package to your company. Thank you, Barbara | Package Recovery Rep | FedEx Services | Package Research & Recovery | Office 385.285.3525
  3. AGENT2026-07-14 21:13:26· email/helpdesk
    Dear Barbara, Thank you for your email. Before we authorize the return, could you please confirm whether there will be a fee to return the package to our address using our FedEx account? If there are any applicable charges, please let us know the estimated cost so we can decide whether to proceed with the return or have the package destroyed. We appreciate your assistance and look forward to your response. Kindest, Bernadette x
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