4,798 tickets1-100

Re: Change size for my order

Melanie Fam · melpage@neuf.fr · Gorgias #230347053

closed
Opened
12 Jul 2026, 13:05
Closed
13 Jul 2026, 10:01
Assignee
Anna - Orders
or_size changeorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-12 13:05:36· email/email
    Hi Sorry I made a mistake in my order.
  2. CUSTOMER2026-07-12 13:09:44· email/email
    Sorry I just sent you an e-mail to change the size of a top in my order but I forgot to tell you the number of my order….
  3. AGENT2026-07-12 13:18:21· email/helpdesk
    Dear Melanie, Thank you for reaching out to us. I'm Trish from Triangl's Orders Team, and I'll be assisting you. No worries at all! Mistakes happen! We'll do our best to update the size on your order if it hasn't been processed yet. Could you please let us know which item(s) you'd like to change and the size(s) you'd like instead? Once we receive those details, we'll check whether we're able to make the change before your order is processed. In the meantime, we’ll place your order on hold so it doesn’t get shipped before we hear back from you. We look forward to hearing from you. Kindest, Trish
  4. CUSTOMER2026-07-12 17:37:56· email/email
    Dear Trish Thank you for your response. As I mentioned in my email, the item I would like to change is this one: I would like the top in size XS (not XXS). Thank you very much.
  5. AGENT2026-07-12 19:53:36· email/helpdesk
    Hi Melanie, Thank you for getting back to us so quickly, and no problem at all! We've been able to update your order as requested. We removed your original order #2388108NA from our system and created a new one with your preferences. Your new order number is #2388361NA, and it is for the following: Take note that the change will be manually processed, so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic, though! Your order has been updated – as promised! – just as you requested. A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped. If you have other questions or concerns about your order, reach out to us anytime, and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Trish x
  6. CUSTOMER2026-07-13 09:19:15· email/email
    Thank you very much
  7. AGENT2026-07-13 10:01:22· email/helpdesk
    Dear Melanie, You're most welcome! We are glad to be of help. :) If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx
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