CUSTOMER2026-07-08 07:27:01· chat/gorgias_chat
Query on return I have done
AI_AGENT2026-07-08 07:27:13· chat/api
Hi, welcome to TRIANGL! I can help with that, but you’ll need to log in first so we can view your return details. Once you’re logged in, we can check your return update for you.
AI_AGENT2026-07-08 07:27:52· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-07-08 07:28:16· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with your return.
Please hold on for a moment while I transfer the chat. You should get a reply in about 1 min.
If you’re asking about a status update for a return or exchange that you’ve already sent, processing typically takes 1–2 business days after the parcel is received at the warehouse, and exchange delivery usually takes 3–5 business days depending on your location. A team member can check the status internally and share an update.
AGENT2026-07-08 07:28:37· chat/helpdesk
Hi!
AGENT2026-07-08 07:28:45· chat/helpdesk
You're now connected to a live agent. My name is Jenina, how can I help?
CUSTOMER2026-07-08 07:28:55· chat/gorgias_chat
Hi Jenina
CUSTOMER2026-07-08 07:29:01· chat/gorgias_chat
Thank you for assisting me today
AGENT2026-07-08 07:30:19· chat/helpdesk
My pleasure, Alice. How can I help you with return?
CUSTOMER2026-07-08 07:30:28· chat/gorgias_chat
I have returned my order on the 29th of last month. The order number is #2369060NA
AGENT2026-07-08 07:32:14· chat/helpdesk
Alright.
CUSTOMER2026-07-08 07:32:17· chat/gorgias_chat
I returned all items that I had received as none of them fit correctly sadly. I started return via email, I followed instructions. I returned the parcel and sent proof of delivery. But I got an email saying that “However, the items reported do not match the items on your original request.”
CUSTOMER2026-07-08 07:33:20· chat/gorgias_chat
I emailed back to say that as I said in previous emails, I am returning all items as nothing fit correctly. I haven’t received an email back yet. I just want to make sure everything is okay.
AGENT2026-07-08 07:33:43· chat/helpdesk
Oh, sorry to know that.
AGENT2026-07-08 07:34:04· chat/helpdesk
Let me follow up on this with our Returns Team, Alice.
CUSTOMER2026-07-08 07:34:14· chat/gorgias_chat
Thank you!
AGENT2026-07-08 07:34:34· chat/helpdesk
Please wait 24-48 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
CUSTOMER2026-07-08 07:34:58· chat/gorgias_chat
Okay thank you. If I don’t hear anything back, what am I best to do?
AGENT2026-07-08 07:35:36· chat/helpdesk
You can always come back here. :)
AGENT2026-07-08 07:37:32· chat/helpdesk
Checking in to see if you're still there?
CUSTOMER2026-07-08 07:37:48· chat/gorgias_chat
Thank you!
AGENT2026-07-08 07:38:04· chat/helpdesk
You're welcome!️ Is there anything else I might be able to help you with today?
AGENT2026-07-08 07:40:26· chat/helpdesk
Are you still there?
AGENT2026-07-08 07:42:25· chat/helpdesk
Seems like you are all set! Please send us a message again if you have questions! Have a lovely day! Xx
AGENT2026-07-08 07:43:02· chat/helpdeskINTERNAL
esc via https://triangl.gorgias.com/app/ticket/227808704
CUSTOMER2026-07-08 09:24:16· email/email
Thank you for your help! I will let you know once I receive a follow up email on my return
AGENT2026-07-08 09:38:56· email/helpdesk
Hi, Alice!
You're very much welcome! Please don't hesitate to contact us should you need further assistance.
Have a lovely day!
Kindest,
Jenina xx