Re: Conversation with Zoe Berliner

Hi, welcome to TRIANGL! We can assist with address changes only if the order has not yet shipped. A team member will check the fulfillment status to see if the change is still possible and assist you shortly.

Hi there! I’m Kelly, and I'll be helping you today. :)

Thanks for the recent purchase. Can you double check the order number. It has NA at the end

Checking. One moment.

Thanks for waiting. Sorry to keep you waiting. For verification purposes, can I get your full name and the address you have registered on the order.

Thanks much. Allow me to forward your concern to the Orders Team to request for address change but no guarantee. 112 mountain ave summit NJ 07901 - is this the complete shipping address?

Noted, thanks for confirming. Allow the Orders Team to get back to you via email within 24 hours to confirm the changes. Kindly monitor your spam and junk folder too as some emails ends up there.

You're most welcome. Anything else that I can hep you with?

Hi, change shipping add. Thank you - 2383054NA - correct shipping : 112 mountain ave summit NJ 07901

It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx

Dear Zoe, Thank you for your recent purchase. I’m Bernadette from the TRIANGL's Orders Team and I will be assisting you. I understand you wish to update the shipping address to: 112 mountain ave summit NJ 07901 As much as we'd love to, we are unable to amend a purchase once it is placed unless it's just a simple or street address correction. In your case, the shipping address provided upon checkout is in another state. Would you like us to cancel your order before it is dispatched? Once canceled, you will soon receive a full refund and you can then place a new one with your preferred address at any time. Please confirm if you wish to proceed with the cancellation. Your order will be put on hold to prevent it from getting shipped. We await your reply! Kindest, Bernadette x

Dear Zoe, Thank you for getting back to us. We understand you wish to cancel your Order #2383054NA. The request has been passed to our shipper, and once approved we’ll proceed with the cancellation and issue a full refund. You should see the funds back in your account within 3–7 business days, depending on your card provider. You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x

Dear Zoe, Thank you for getting back to us. You are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. May you have a great day! Kindest, Katrina x