11,964 tickets1-100

Re: Missing item from order, Thank you , Hello, I ordered 2 bikinis and I am missing the bottom of one o ...

Ryan Drum · rydrum1@gmail.com · Gorgias #229113156

closed
Opened
3 Jul 2026, 22:12
Closed
4 Jul 2026, 03:05
Assignee
Katrina - Orders
ordor_follow-upor_missing itemorderstrianglai_answeredai_handoverai_next_genai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-03 22:12:49· chat/gorgias_chat
    Missing item from order
  2. AI_AGENT2026-07-03 22:13:00· chat/api
    Hi, welcome to TRIANGL! Thanks for your message. Missing an item from your order needs a closer look by our team, so I’m going to connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. Expected waiting time for a response in chat is 1 min. Before the handover, could you please send: a photo of the item you received, a short description of what’s missing, and your order number? A live agent will then review everything and assist you.
  3. CUSTOMER2026-07-03 22:13:12· chat/gorgias_chat
    Thank you
  4. AGENT2026-07-03 22:13:26· chat/helpdesk
    Hi there! I’m Janis, and I’ll be helping you from here.
  5. AGENT2026-07-03 22:13:48· chat/helpdesk
    Sorry to know about the issue with your order.
  6. AGENT2026-07-03 22:14:00· chat/helpdesk
    I’ll forward this to our Orders Team for further assistance. May I please have your order number and email address as well as the missing item?
  7. CUSTOMER2026-07-03 22:14:05· chat/gorgias_chat
    Hello, I ordered 2 bikinis and I am missing the bottom of one of them
  8. CUSTOMER2026-07-03 22:14:08· chat/gorgias_chat
    2377543NA
  9. AGENT2026-07-03 22:14:32· chat/helpdesk
    How about your email address?
  10. CUSTOMER2026-07-03 22:14:49· chat/gorgias_chat
    Beautyinjectory@gmail.com
  11. AGENT2026-07-03 22:15:06· chat/helpdesk
    Thanks. Thank you. I have forwarded your concern to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.
  12. AGENT2026-07-03 22:15:22· chat/helpdesk
    Sorry. I have escalated this to our Orders Team.
  13. AGENT2026-07-03 22:15:30· chat/helpdesk
    Would there be anything else I can assist you with?
  14. CUSTOMER2026-07-03 22:15:44· chat/gorgias_chat
    Thanks I really need it sent out asap as i ordered it for vacation
  15. AGENT2026-07-03 22:16:30· chat/helpdesk
    This is noted and rest assured that I have escalated this to our Orders Team. You are very much welcome!:) Would there be anything else that I can help you with for today?
  16. AGENT2026-07-03 22:18:27· chat/helpdesk
    Are you still there?
  17. CUSTOMER2026-07-03 22:19:22· chat/gorgias_chat
    I just noticed I’m also missing the other bottoms too 😭
  18. CUSTOMER2026-07-03 22:19:47· chat/gorgias_chat
    Could they be coming in a different package ?
  19. AGENT2026-07-03 22:20:20· chat/helpdesk
    Sorry to hear about that. I have noted this and marked this as urgent. Please wait for their email within today.
  20. AGENT2026-07-03 22:20:25· chat/helpdesk
    Will there be anything else I can assist you with?
  21. CUSTOMER2026-07-03 22:20:39· chat/gorgias_chat
    No thank u for your help
  22. AGENT2026-07-03 22:20:51· chat/helpdesk
    Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
  23. AGENT2026-07-03 22:21:00· chat/helpdeskINTERNAL
    Hi Returns, Missing item cx - Missing item from order Hello, I ordered 2 bikinis and I am missing the bottom of one of them 2377543NA Beautyinjectory@gmail.com Thanks I really need it sent out asap as i ordered it for vacation I just noticed I’m also missing the other bottoms too 😭 Could they be coming in a different package ? Thanks.
  24. AGENT2026-07-04 01:59:01· chat/helpdeskINTERNAL
    Hi Orders Team, Ryan reached out via IG. Forwarding for your immediate assistance, please. Thank you x > Hello, i ordered 2 bikinis and i am somehow missing BOTH bottoms > i leave for vacation soon > I spoke to someone on chat and they said 48 hours to get a response.. I need these sent out asap otherwise I just paid over $500 CAD for nothing > I greatly appreciate you getting back to me so quickly > yes I’ve already checked the bags
  25. AGENT2026-07-04 03:05:39· email/helpdesk
    Dear Ryan, Thank you for bringing this to our attention, and we’re sorry to hear about this issue. Our records show full sets were processed and shipped to you. We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these. If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the FedEx packaging? Also, kindly let us know if the parcel appears to have been tampered with in any way. Kindest, Katrina x
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