CUSTOMER2026-07-03 07:59:30· email/email
You received a new message from your online store's contact form.
Country Code:
DE
Reason For Contacting:
sizing
Firstname:
Rina
Lastname:
Rexhepi
Email:
rexhepirina5@gmail.com
Phone:
+4915204760215
Ordernumber:
Body:
Hi! I have a quick question. If I order two bikini sets
with different size combinations and, after trying them on,
realize that I need to keep the top from one set and the bottom
from the other, is it possible to return the remaining pieces? Or
do the tops and bottoms have to be returned together as the
original set? I'd like to avoid ordering more bikinis than
necessary. Thank you! 😊
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AGENT2026-07-08 01:18:16· email/helpdesk
Hi Rina,
Thank you for your message, and we're happy to assist you.
Yes, you may place an order for the same bikini style in different size combinations so you can try them on and determine which fit works best for you. Once you've decided which pieces you'd like to keep, you may return the set(s) that don't fit.
Just make sure to email us as soon as you've received your order so we can assist you with the return process.
Please also keep the following in mind:
- Return requests must be submitted within 14 days of your order's delivery date.
- All items must be returned in their original condition, unworn, unwashed, with all tags and hygienic liners attached.
- Items should be returned as complete bikini sets (top and bottom together) as originally purchased.
- Return shipping costs are the customer's responsibility.
If you have any other questions, please don't hesitate to let us know. We're always happy to help.
We look forward to your next email!
Kindest,
Denise xx
CUSTOMER2026-07-09 10:29:36· email/email
Hi! I'm interested in ordering one of your bikinis and would really appreciate your advice on sizing. I usually wear a 75C/80B bikini top and have a smaller C cup . For trousers and underwear, for example at Intimissimi, I usually wear size M, but bikini bottoms in size M are often too loose on me. At Calzedonia, I usually wear size S in bikini bottoms.
Based on your size chart, I'm currently considering size S for the top and size S for the bottoms , but I'm not completely sure, especially about the top. I prefer the bikini to fit securely and flatteringly, similar to how it looks on your models, without being too tight or too loose.
Which sizes would you recommend for me? Thank you so much! 🤍 j
AGENT2026-07-13 09:53:31· email/helpdesk
Hello Rina,
You have been passed on to us by our Returns Team. Jenina here, and I'd be happy to assist you.
For us to better assist you with sizing, please measure and provide the following:
* Bust: Wrap the measuring tape around the fullest part of your chest (nipple level).
* Underbust: Measure snugly around your ribcage, just under the bust — where your bra band normally sits.
* Waist: Measure the smallest/narrowest part of your waist.
* Lower Waist: Measure approximately 2–3 inches (about 7 cm) below your belly button — this is generally where the bikini waistband sits.
* Hips: Measure the fullest part of your hips or bum (usually the most protruding area).
📌 Please ensure the tape sits comfortably — not too tight or too loose — and try to wear a lightly padded (non-push-up) bra for an accurate bust measurement.
Additionally, please provide the bikini details you're interested in:
Bikini set:
Bottom style if applicable (Standard/Tie side/Minimal/Gathered):
Bottom coverage if applicable (Normal/Cheeky/Cheekiest):
Looking forward to your response.
Kindest,
Jenina xx
CUSTOMER2026-07-14 07:22:25· email/email
These are my approximate measurements: **-** ** **-** *6-88 100-102
AGENT2026-07-14 09:31:51· email/helpdesk
Hi Rina,
Thanks for getting back to us!
To help us recommend the most accurate size for you, could you please provide your exact measurements rather than a range?
Also, could you let us know which bikini set and bottom style you're interested in?
Waiting for your response.
Kindest,
Jenina xx
AGENT2026-07-15 09:59:30· email/helpdesk
Hi Rina,
We'd just like to follow up on your response but in the meantime, we will mark this ticket as solved. If you believe that the ticket has not been resolved, please reply directly to this email to automatically reopen the ticket.
Wishing you an amazing day!
Kindest,
TRIANGL x
CUSTOMER2026-07-15 10:39:37· email/email
Ok, I measured again:
Bust: 89cm
Underbust: 75cm
Waist: 71 cm
Lower waist: 88cm
Hip: 101cm
AGENT2026-07-15 11:17:18· email/helpdesk
Hi Rina,
Thank you for remeasuring! Great picks for the MAIA and VINCA sets.
Based off of your measurements, we recommend the S+ top in MAIA, M top in VINCA and M bottoms in both. For the top, you can size up to S++ in MAIA and L top in VINCA if you prefer more coverage.
I hope this helps and if you have further questions, please feel free to email us again or chat with us via our website Live Chat for real-time assistance.
Wishing you a beautiful day!
Kindest,
Michelle xx