CUSTOMER2026-07-10 13:43:32· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Megan
Lastname:
Sipe
Email:
megansipe@icloud.com
Phone:
16155455652
Ordernumber:
2378922NA
Body:
I ordered a bikini on 6/30, and the expected arrival date
was 7/8. The tracking information says it hasn't moved from a
facility for four days. I have a vacation next week that I got
the bikini for, so I want to reach out and express my concern.
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AGENT2026-07-10 14:28:13· email/helpdesk
Dear Megan,
Thank you for your recent purchase.
I'm so sorry to hear about the delay, especially knowing you were hoping to receive your bikini in time for your upcoming vacation. We’ve contacted our courier to follow up on the status.
Just a quick heads-up: our FedEx point of contact doesn’t operate on weekends, so we expect to hear back on Monday/Tuesday. As soon as we have an update, we’ll let you know.
Please expect another email from us soon.
Kindest,
Trish
AGENT2026-07-10 14:28:19· email/helpdeskINTERNAL
If no update by July 14, pls FF up and make sure to check in with the CX too. Thanks! x
#2378922NA | 532056622058
No movement since Monday, 7/6/26.
Request #SFC39587751 created.
CUSTOMER2026-07-14 12:50:47· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Megan
Lastname:
Sipe
Email:
megansipe@icloud.com
Phone:
61555455652
Ordernumber:
2378922NA
Body:
This is the second time I'm sending a message because I
have become rather frustrated. I can understand that a package
may become lost, but I don't understand why nothing has been done
about it after a week of it sitting at one location. According to
your shipping claims, it should have been here latest on 7/7. For
a major brand, I don't see how the solution is to not replace the
lost item, in a timely manner, and require the shipping company
to provide the compensation.
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AGENT2026-07-14 13:42:01· email/helpdesk
Dear Megan,
First of all, thank you for your patience in waiting thus far for any feedback from us.
After further investigation by our courier, we're sad to report that your order #2378922NA is determined to be lost in transit. We know how excited you must be for your order and we're truly sorry this has happened. To make it up to you, we'd love to reprocess your order to have it shipped again to you at no additional cost.
However, I found out that the PIGI Neoprene Bikini Bottom S / Tie-side / Cheekiest has since run out of stock. We're in the process of securing more but the ETA for this style is still to be determined.
Alternatively, if you need a bikini urgently, you can select 3 choices for replacement styles within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement.
Bikini name:
Top size:
Bottom size:
Bottom style/shape:
If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below:
NAME:
STREET ADDRESS (NAME & NUMBER):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
We await your reply!
Kindest,
Anna x
CUSTOMER2026-07-14 15:17:04· email/email
Dear Anna, Thank you for remedying my situation. I appreciate it greatly. Any of the following bikinis would be a great replacement. Bikini name:ESTE-TURQUOISE NEOPRENE SCOOP CROP BIKINI SET Top size: XS Bottom size: S Bottom style/shape: Tie-side, Cheekiest Bikini name:SOFI - PINK CANDY VELVET HALTER BIKINI SET Top size: XS Bottom size: S Bottom style/shape: Tie-side, Cheekiest Bikini name:SOFI - AZURE SPARKLE HALTER BIKINI SET Top size: XS Bottom size: S Bottom style/shape:Tie-side, cheekiest Thank you again. I understand that two of the bikinis are cheaper than my original purchase, but I don't mind-they're really cute. Best, Megan Sipe
CUSTOMER2026-07-14 15:54:45· email/email
Also, yes my same shipping address is perfect. Megan Sipe 6757 Pleasant Gate Lane College Grove, TN United States 37046 Phone number: 615-545-5662
AGENT2026-07-14 15:56:49· email/helpdesk
Dear Megan,
Thank you for getting back to us so quickly, and thank you for being so understanding throughout this process. We truly appreciate your patience.
I'm happy to let you know that the following replacement bikini sets are currently available:
ESTE - TURQUOISE Neoprene Scoop Crop Bikini Set (XS Top / S Tie-side Cheekiest Bottom)
SOFI - AZURE SPARKLE Halter Bikini Set (XS Top / S Tie-side Cheekiest Bottom)
Please don't worry about the price difference. We'll happily refund the difference to your original payment method.
Please let us know which of the two available bikini sets you'd like us to send, and we'll be happy to arrange your replacement order.
We look forward to hearing from you.
Kindest,
Trish
CUSTOMER2026-07-14 16:58:55· email/email
Hello, The ESTE - TURQUOISE NEOPRENE SCOOP CROP BIKINI SET is perfect! Thank you, Megan Sipe
AGENT2026-07-14 19:53:08· email/helpdesk
Dear Megan,
Thank you for confirming your replacement pick!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2389908NA, and it's for the following items:
Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish