533 tickets1-100

Re: New customer message on July 6, 2026 at 2:26 pm

Yoorina Kim · yoorina.kim101@gmail.com · Gorgias #229373517

closed
Opened
6 Jul 2026, 06:26
Closed
6 Jul 2026, 13:15
Assignee
Trish - Orders
ordor_shape changeor_size changeor_style changeorderstrianglai_answeredai_handoverchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-06 06:26:47· email/email
    You received a new message from your online store's contact form. Country Code: KR Reason For Contacting: sizing Firstname: Yoorina Lastname: Kim Email: yoorina.kim101@gmail.com Phone: 821033658578 Ordernumber: #2383377NA Body: Dear Team, I hope this email finds you well. I recently placed an order on your website, and my order number is #[2383377]. Unfortunately, I realized that I made a mistake with the size selection. I accidentally ordered size XXS, but I actually need size S (Small) for both bra and bottom. If my order has not been shipped yet, could you please update the swimsuit size to S before sending it out? If the item has already been shipped or if it's too late to make changes, please let me know what the next steps should be. Thank you so much for your help and understanding. I look forward to hearing from you.
  2. CUSTOMER2026-07-06 06:28:29· chat/gorgias_chat
    I realized that I made a mistake with the size selection. I accidentally ordered size XXS, but I actually need size S (Small).
  3. AI_AGENT2026-07-06 06:28:48· chat/api
    Hi, welcome to TRIANGL! Order changes are possible only within 8 hours of purchase. Since your order was placed about 8 minutes ago, we will check if the size change from XXS to Small (S) can be accommodated. I am connecting you with the team responsible for order modifications who will assist you further.
  4. CUSTOMER2026-07-06 06:29:22· chat/gorgias_chat
    Ok thanks!
  5. AGENT2026-07-06 06:30:00· chat/helpdesk
    Hi!
  6. CUSTOMER2026-07-06 06:30:08· chat/gorgias_chat
    Hi!
  7. AGENT2026-07-06 06:30:14· chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
  8. AGENT2026-07-06 06:30:33· chat/helpdesk
    Thanks for your recent order, Yoorina.
  9. AGENT2026-07-06 06:30:48· chat/helpdesk
    May I have your order number and email address, please?
  10. CUSTOMER2026-07-06 06:32:21· chat/gorgias_chat
    Hi Jenina! My order number is #2383377NA and email address is yoorina.kim101@gmail.com
  11. AGENT2026-07-06 06:32:50· chat/helpdesk
    Thanks for the information.
  12. CUSTOMER2026-07-06 06:33:07· chat/gorgias_chat
    I should’ve ordered size S for both top and bottom.
  13. AGENT2026-07-06 06:33:52· chat/helpdesk
    To confirm, we are only changing the sizes, yes?
  14. CUSTOMER2026-07-06 06:34:27· chat/gorgias_chat
    Yes. same style in different size
  15. AGENT2026-07-06 06:34:50· chat/helpdesk
    Noted.
  16. AGENT2026-07-06 06:34:59· chat/helpdesk
    I will escalate your request to our Orders Team.
  17. AGENT2026-07-06 06:35:09· chat/helpdesk
    Please wait up to 24 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
  18. AGENT2026-07-06 06:37:46· chat/helpdesk
    Checking in to see if you're still there?
  19. CUSTOMER2026-07-06 06:38:41· chat/gorgias_chat
    Got it. I'll keep an eye on my email to make sure the order change went through correctly. Thanks!
  20. CUSTOMER2026-07-06 06:39:32· chat/gorgias_chat
    Also, is there any way I can check this status directly on your website?
  21. AGENT2026-07-06 06:40:31· chat/helpdesk
    No worries, you will get a confirmation email once your size has been changed.
  22. CUSTOMER2026-07-06 06:40:59· chat/gorgias_chat
    Ok, thanks for your prompt reply!
  23. AGENT2026-07-06 06:41:17· chat/helpdesk
    No probs! Will there be anything else I can help you with?
  24. CUSTOMER2026-07-06 06:41:51· chat/gorgias_chat
    No! Thank you. Have a great one!
  25. AGENT2026-07-06 06:42:29· chat/helpdesk
    Thanks! If you need help with anything, please chat with us again anytime! Have a good one! x
  26. AGENT2026-07-06 06:43:19· chat/helpdeskINTERNAL
    For your assistance, Orders Team! Thank you very much! x 2383377NA Change top and bottom sizes to SMALL added to sheet
  27. AGENT2026-07-06 08:36:41· email/helpdesk
    Hi Yoorina, It's Valerie here from Triangl's Orders team with an update for you about your order #2383377NA. We removed your original order from our system but do not panic! We created a new one with your preferences. Your new order number is #2383401NA and it is for the following: VINCA - ALINA in S / S (Standard / Normal) Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic though! Your order has been updated – as promised! – just as you requested. A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Valerie x
  28. CUSTOMER2026-07-06 12:23:09· email/email
    Hi Valerie, Thank you so much for the quick update and for processing the new order for me. However, I noticed one more thing that needs to be corrected. For the bottom style, I originally requested the Tie-side with cheeky coverage, but it seems to be listed as Standard in the summary you provided. Could you please double-check this for me and make sure it is updated to the Tie-side / cheeky coverage? Thank you again for your help!
  29. CUSTOMER2026-07-06 12:30:17· chat/gorgias_chat
    Thank you that I received a new order #2383377NA, but realized that the bottom style is standard not tie side with cheeky coverage. Could you please change the order one more time?
  30. CUSTOMER2026-07-06 13:03:05· chat/gorgias_chat
    Could you please change the bottom style from "standard" to "tie-side with cheeky"? I noted that changes are allowed within 8 hours of placing the order, so I would deeply appreciate it if you could update this for me. I am truly sorry for the inconvenience caused. Thank you for your help!
  31. AGENT2026-07-06 13:15:52· email/helpdesk
    Dear Yoorina, Thank you for letting us know immediately, and I can definitely help you with changing the bottom style and coverage! We removed your manual order #2383401NA from our system and created a new one with your preferences. Your new order number is #2383511NA, and it is for the following: Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Trish
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