Dear Roos,
We have received your Exchange Request #4264BA2959298.
We are eager to assist but unfortunately, the style (MICA - COOKIE Bottom S / Standard / Cheekiest) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-28
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2382914NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Denise xx
Hi,
I ordered a new bikini. This is the new order number: #2391727NA.
I ordered the same bikini, but I chose a smaller size for the bottom.
MICA - COOKIE Scoop Bikini Set × 1
[https://cdn.shopify.com/s/files/1/0312/1385/files/MICACOOKIE_0e5c5087-b9bb-4d23-8f48-331115f759c0_compact_cropped.jpg?v=1775747565]
1 × MICA - COOKIE Scoop Bikini Top
S+
[https://cdn.shopify.com/s/files/1/0312/1385/files/MICACOOKIE_1_compact_cropped.jpg?v=1775747016]
1 × COOKIE Bikini Bottom
S / Standard / Cheekiest
So now I want to return the bikini. Do I need to take it to DHL, or will I receive a return label from you guys?
Thanks in advance!
Greetings,
Roos
________________________________
Van: Returns Team
Verzonden: vrijdag 17 juli 2026 08:08
Aan: roosbosma@hotmail.nl
Onderwerp: ORDER #2382914NA
Dear Roos,
We have received your Exchange Request #4264BA2959298.
We are eager to assist but unfortunately, the style (MICA - COOKIE Bottom S / Standard / Cheekiest) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-28
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2382914NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
AGENT2026-07-20 03:56:25· email/helpdesk
Dear Roos,
Thank you for getting back to us and sharing your new Order #2391727NA.
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Your return for Order #2382914NA has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
MICA - COOKIE Scoop Bikini Top S+ :: Bottom M / Standard / Cheekiest
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 4264BA2959298
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (For customers located in EU member countries only):
Netherlands
TRIANGL RETURNS
Incheonweg 7
1437EK
Rozenburg
The Netherlands
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
• 14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Geelah