Can you tell me if this order has shipped? Have not received notification. Please ship asap! Will pay for expedited if not yet shipped.
201-401-9229
AGENT2026-07-16 20:06:54· email/helpdesk
Hi Kathleen,
Thank you for reaching out to us.
The tracking for Order #2364925NA shows your parcel as delivered on Thursday, 6/25/2026 at 10:16 am and signed for by "F.Clarke”. I've also attached the FedEx proof of delivery for your reference.
We kindly suggest checking with your housemates and neighbours in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door.
If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html.
To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html
You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/howtoproceed?disputeDelivery=true&trknbr=530814908114&trkqual=2461209000~530814908114~FX
If you have any further questions or concerns about your order, please don’t hesitate to reach out, and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Jesselle X
CUSTOMER2026-07-16 20:31:22· email/email
Hi! I did an exchange and returned the size medium top to you and have been waiting for the size large to be shipped
Sent proof of return on Monday. Reena said the size large top would ship on Tuesday. I don't believe it has shipped yet.
I would really appreciate it if you could expedite shipping because it's needed for a trip overseas and must be in our possession by Tuesday latest.
Here is proof of return of the medium top
CUSTOMER2026-07-16 20:32:51· email/email
Confirming the size large top has not shipped yet. Please expedite
AGENT2026-07-16 21:20:14· email/helpdesk
Dear Kathleen,
Thank you for clarifying. I'm Bernadette and I will be assisting you since Jesselle is currently offline.
I sincerely apologize for the confusion in our previous email by my colleague. We mistakenly sent details from one of your previous orders instead of your current order.
We're pleased to inform you that your order #2389397NA has been shipped. Please find your tracking details below:
Order Number: #2389397NA
Tracking Number: 532552784344
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=532552784344&trkqual=2461237000~532552784344~FX
Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Bernadette
CUSTOMER2026-07-16 23:30:42· email/email
Thank you!
AGENT2026-07-16 23:49:13· email/helpdesk
Dear Kathleen,
You are more than welcome!
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Bernadette
CUSTOMER2026-07-19 13:44:05· email/email
Your customer service reps are fabulous people.
The process was too slow, but thought your staff was amazing
Replies are sent through Open Doors, so they stay on the customer record.