31,919 tickets1-100

Re: Order: #2258167NA

Emma Kondrotas 路 esmclean13@gmail.com 路 Gorgias #229094653

closed
Opened
3 Jul 2026, 18:22
Closed
1 Aug 2026, 06:23
Assignee
Joanna - Returns Team
returnsreturns_clarificationreturns_follow-upreturns_processedreturns_snooze_48hrsreturns_tier 2trianglchasing-no-replyvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-03 18:22:53路 email/email
    Hello! I know this exchange request is from several months ago. Is it possible for me to still receive these two bathing suits if they are back in stock? Please let me know what you think. I copied the bathing suits I'd love to have below: *VINCA - BOSSA Neoprene Triangle Bikini Set - Top / S :: Bottom / XS / CheekyVINCA - EBONY BLACK Triangle Bikini Set - Top / S :: Bottom / XS / Cheeky* Thank you!
  2. AGENT2026-07-08 04:21:48路 email/helpdesk
    Hi Emma, Thank you for getting back to us! Since we last spoke, I'm afraid the VINCA - BOSSA set you have requested is now out of stock and is being discontinued. We're so sorry about this! You may choose a different style instead (of the same price as your original order). Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. As for the VINCA - EBONY BLACK, can you please confirm the Bottom Style (Standard or Tie-side) you prefer? Also, please let us know if we should still send your exchange to the following address: Emma Kondrotas 38 Cuba Street Watertown MA 02472 United States +1 617-320-2610 We look forward to hearing back! Kindest, Nikka
  3. AGENT2026-07-08 04:22:37路 email/helpdeskINTERNAL
    OTE EX: 2258167NA / 4DA61A2861508 VINCA - BOSSA (offline) VINCA - EBONY BLACK / Clarify Bottom Style RT: https://triangl.gorgias.com/app/ticket/210213819
  4. CUSTOMER2026-07-11 15:39:48路 email/email
    Hi Nikka, Thank you so much! Here are my top 3 choices of the same price: *VINCA - EBONY BLACK Triangle Bikini Set - Top / M :: Bottom / S / standard/ normal coverage* *VINCA - BANC BLUE Triangle Bikini Set - Top / M :: Bottom / S / cheeky* *MAIA- MATO RED terry towelling scoop bikini set Top/ S Bottom /S/ standard/ normal coverage* The address you have on file is correct. Thank you for checking! Emma Kondrotas 38 Cuba Street Watertown MA 02472 617-320-2610 Please let me know if you need anything else. Thank you again for all of Emma
  5. AGENT2026-07-15 07:16:18路 email/helpdesk
    Dear Emma, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out鈥攚e鈥檙e happy to help! Kindest, Ja
  6. AGENT2026-07-15 07:17:36路 email/helpdeskINTERNAL
    OTE EX: 2258167NA / 4DA61A2861508 New Order #2390270NA - NOT ELIGIBLE FOR EX/RF
  7. CUSTOMER2026-07-20 22:52:31路 email/email
    Hello! I hope you are well! I received my exchange today, but only the bikini tops arrived. Will the bottoms be sent in a separate package? This was the exchange I was supposed to receive: *VINCA - EBONY BLACK Triangle Bikini Set - Top / M :: Bottom / S / standard/ normal coverage* *VINCA - BANC BLUE Triangle Bikini Set - Top / M :: Bottom / S / cheeky* Sorry for all of the trouble with this. Thank you again for all of your help.
  8. AGENT2026-07-23 04:48:06路 email/helpdesk
    Hi Emma, We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these. If you鈥檙e still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way. Looking forward to your next email. Kindest, Joanna
  9. AGENT2026-07-30 06:18:42路 email/helpdesk
    Dear Emma, I hope this email finds you well. We鈥檙e reaching out to follow up on our previous email regarding your reported missing items and wanted to please remind you that we鈥檙e awaiting your response to proceed further. We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these. If you鈥檙e still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way. Looking forward to your next email. Please be advised that if we don鈥檛 hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we鈥檒l be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna
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