Re: Pending Approval Exchange and Return

Dear Amy-Claire, Thank you for getting in touch, we have received your Exchange Request #4552B62951928. We are eager to assist but unfortunately, the VINCA - EBONY BLACK Triangle Bikini Top: XL and MICA - HUBE Green Terry Towelling Crop Bikini Top: XL are low in stock and may no longer be available once your items arrive back to our warehouse while the EBONY BLACK Bikini Bottom: L / Standard / Normal is out of stock. We would like to offer 2 options; place a new order today to secure the style you want or select an alternative style currently available on the website. PLACE A NEW ORDER (FOR ALL THE ITEMS YOU NEED) 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2375253NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Kiara

PENDING RF&EX #2375253NA 4552B62951928 / AOOS & OOS

Dear Amy-Claire, Thank you for sending your bikini choices. We would love to help, but unfortunately, all the bikinis you chose are almost out of stock. We recommend placing a new order on the website to secure the stock you need. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 You may still provide us with a different style at the same price as your original order. Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. We look forward to hearing from you! Kindest, Pearl

ENDING RF&EX #2375253NA 4552B62951928 / AOOS

Dear Amy-Claire, Thank you for your response. Unfortunately, we're unable to proceed with your requested exchange. Based on our latest stock update, the VINCA - BUTTER set is no longer available in the sizes you require. Additionally, the VINCA - ADAO set is now almost sold out, and the ESTE - CHOC MINT set falls into a higher price range than your original order. While we would love to accommodate your request, stock for these styles is very limited, and they will not be replenished. As an alternative, we'd be happy to offer an exchange for a different style of the same value as your original order. Please send us your top three preferred styles currently available on our website, along with the following details for each option: Style name Top size Bottom size Bottom shape (if applicable) Once we receive your selections, we'll be happy to check availability and assist further. We look forward to hearing from you soon. Kindest, Crystel

Hi Amy-Claire, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: EBONY BLACK Bikini Bottom L / Tie-side / Cheeky VINCA - EBONY BLACK Triangle Bikini Top L BUTTER Yellow Bikini Bottom L / Tie-side / Cheeky SOFI - BUTTER Yellow Halter Bikini Top XL (Send the 2 full sets and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 4552B62951928 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Ja

#2375253NA /4552B62951928