31,919 tickets1-100

Re: Recent Bikini Purchase

Madison Mehrdad 路 madisonmehrdad5@gmail.com 路 Gorgias #230847555

closed
Opened
15 Jul 2026, 15:21
Closed
26 Jul 2026, 00:37
Assignee
Nikka - Returns Team
Order
2402413
CSAT
5/5
returnsreturns_follow-upreturns_mgtreturns_tier 2trianglchasing-no-replyvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-15 15:21:28路 email/email
    Hi Triangl Team, I hope you're doing well! I recently purchased one of your bikinis (Order #2381050NA), and I was so excited when it arrived. I had been hesitant to place the order because, after taxes and fees, it came to about $170, but I absolutely loved the design and decided to go for it. Unfortunately, after wearing it in the pool for the first time, I noticed that the light yellow seams had become discolored. It looks like the dye from the brown fabric bled into the stitching, making the seams appear stained. I've attached photos so you can see exactly what I'm referring to. I was honestly just a little disappointed because this happened after the very first wear, and I wasn't expecting that from a swimsuit at this price point. I really do love the bikini otherwise, which is why I wanted to reach out and see if this is something you've seen before or if there's anything that can be done. I'd really appreciate any advice or assistance you can provide. Thank you so much for taking the time to look into this, and I look forward to hearing from you!
  2. AGENT2026-07-19 01:24:16路 email/helpdesk
    Dear Madison, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're so sorry to hear about your experience, especially after your very first wear. We completely understand how disappointing this must be, particularly after investing in a bikini you were so excited to receive. We really appreciate you bringing this to our attention, and we'd be happy to look into it for you. To help us better understand what may have caused the discoloration, could you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine-washed? How was the item dried and stored? Was the item stored while it was still damp? Was the item used in a chlorinated pool, saltwater, a hot tub, or another type of water? Was the bikini exposed to sunscreen, tanning oils, lotions, or any other skincare products before or during wear? From there, we will assess our next step. Kindest, Nikka
  3. AGENT2026-07-19 01:24:36路 email/helpdeskINTERNAL
    2381050NA / DOD: July 7, 2026 RT: https://triangl.gorgias.com/app/ticket/231192326
  4. CUSTOMER2026-07-19 01:29:30路 email/email
    Hi Nikka! Thank you so much for getting back to me. To answer your questions: The bikini has not been washed, so no hot or cold water, detergent, or soap has been used. It has not been machine washed. I noticed the discoloration as soon as I took it off after wearing it in a chlorinated pool for the first time. I hung it up to air dry immediately afterward. It was never stored while damp. The only water it was exposed to was a chlorinated swimming pool. I did not use any sunscreen, tanning oils, lotions, or other skincare products that came into contact with the bikini while wearing it. I first noticed the discoloration when I took the bikini off after getting out of the pool to hang it to dry. It looked like the brown dye had bled into the light yellow seams. Since this happened after the very first wear and before I had even washed it, I was surprised to see the color transfer. Please let me know if there's any other information I can provide. Thank you again for looking into this.
  5. CUSTOMER2026-07-21 18:26:36路 email/email
    Hi there, just following up on this.
  6. AGENT2026-07-22 08:18:27路 email/helpdesk
    Hi Madison, Thank you so much for providing those additional details, and we truly appreciate you taking the time to answer our questions. We're very sorry to hear about your experience. Based on the information you've provided, it appears the discoloration occurred after the bikini's first use in a chlorinated pool. While our swimwear is designed to be worn in the water, prolonged exposure to chlorine and pool chemicals can sometimes affect certain fabric dyes over time. To help keep your swimwear looking its best, we recommend rinsing it thoroughly with fresh cold water immediately after swimming, gently hand washing with a mild detergent when needed, and allowing it to air dry away from direct sunlight. That said, we certainly wouldn't expect this level of discoloration after just one wear, and we'd be happy to offer you a one-time replacement. When you receive your replacement, you may also wish to give it a gentle hand wash in cold water before its first wear. This can help remove any excess dye that may remain from the manufacturing process and may help minimize the chance of color transfer. Could you please confirm whether you would like to receive the same size as your original order? If so, we'd also appreciate it if you could confirm your preferred shipping address so we can arrange the replacement for you. Once we receive your confirmation, we'll be happy to assist with the next steps. We look forward to hearing from you. Kindest, Lynn
  7. AGENT2026-07-22 08:19:08路 email/helpdeskINTERNAL
    #2381050NA. DOD July 7, 2026 - Reported w/n 14days, offered replacement
  8. CUSTOMER2026-07-22 15:25:04路 email/email
    Hi Lynn, Thank you so much for your thoughtful response. I really appreciate your willingness to replace the bikini. Before confirming the replacement, I was wondering if it might be possible to receive store credit instead. I absolutely love your swimwear, but after what happened, I'm a little hesitant to choose the same bikini again. If store credit isn't an option, I completely understand and would be happy to receive the replacement. If a replacement is the only option, I'd like to receive the same size as my original order - medium top and small bottom. My shipping address is: 2122 Century Park Ln Apt 111 Los Angeles, CA 90067 Thank you again for all your help. I really appreciate it, and I look forward to hearing from you. Best, Madison
  9. AGENT2026-07-23 09:18:46路 email/helpdesk
    Dear Madison, Thank you for your response. We truly appreciate your cooperation in helping us review this matter. We would be happy to offer a replacement in a different style. Kindly share your top three preferred options (including style and sizes) within the same price range as your original order, and we will arrange whichever option is available. Please let us know your preferred options, and we鈥檒l be happy to assist further. We look forward to your reply. Kindest, Crystel
  10. CUSTOMER2026-07-23 13:42:24路 email/email
    Thank you !! VINCA - JAM VELVET CHECK TRIANGLE BIKINI SET Top: M Bottom: S / Tie-side / Cheeky DARA - HORIZON BLUE STRIPE TRIANGLE BIKINI SET Top: M Bottom: S/ Tie-side / Cheeky VINCA - BANC BLUE TRIANGLE BIKINI SET Bottom: S / Tie-side / Cheeky Top: M
  11. AGENT2026-07-26 00:37:43路 email/helpdesk
    Dear Madison, Thank you for sending your choices! I have filed a request to have your new VINCA - JAM VELVET CHECK - Top / M :: Bottom / S / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. I have also put through a request to refund the price difference for your replacement. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2381050NAEX If we can be of any additional help, please do not hesitate to reach out to us鈥攚e're always happy to help! Kindest, Nikka
  12. AGENT2026-07-26 00:41:45路 email/helpdeskINTERNAL
    NON-CX FA EX: 2381050NA / 2381050NAEX FP DG / PROCESSED: 7/26/2026 NEW ORDER: 2396711NA
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