Hi! I was informed by the mail company that my returned package arrived.
How do I proceed from here?
Thank you!
AGENT2026-07-17 10:17:46· email/helpdesk
Dear Yael,
We're pleased to inform you that we’ve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Gelou
AGENT2026-07-17 10:18:32· email/helpdeskINTERNAL
2377735NA / 49085B2953277
7/17/2026 #2377735NA #49085B2953277 Yael Albagli MAIDORTOPXL 1 LX069017283IL polybad had been broken 163062 7/17/2026
7/17/2026 #2377735NA #49085B2953277 Yael Albagli STADORBBOTL 1 LX069017283IL polybad had been broken 163063 7/17/2026
Replies are sent through Open Doors, so they stay on the customer record.