Re: Your TRIANGL Order #2379455NA | AWB 532056633310

Dear Patricia, Thank you for your recent order. Your parcel is currently being held at the FedEx location in MIDDLEBURG HEIGHTS, OH. However, we've been informed that they attempted to complete the delivery several times to no avail. Please contact FedEx at 1.800.463.3339, visit their customer support page: https://www.fedex.com/en-us/customer-support.html, or text 29372 to let them know your availability. You may use your tracking number 532056633310 as a reference. Please do the above by 19th July 2026. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. If you cannot locate the door tag, please let us know. We can request that the parcel be held at a nearby FedEx location for pickup or explore the possibility of another delivery attempt, subject to FedEx's local policies and approval.

Dear Patricia, I hope this message finds you well. We are reaching out as we did not hear from you the last time we sent an email, and FedEx also requested a follow-up. Please see the snapshot of our previous email below: We are looking forward to your response. Thanks! Kindest, Trish

Found cx's response in ORDERS-Rackspace SPAM folder: -----Original Message----- From: "Patricia Sutton" Sent: Tuesday, July 21, 2026 2:08am To: "Orders" Subject: Re: Your TRIANGL Order #2379455NA | AWB 532056633310 Hello. I am a flight attendant so I’m rarely ever home. I was unaware this package would require a signature when I ordered. Is there anyway to change that? Or can I just pick it up from a fedex location? Thanks!

Dear Patricia, Thank you for your email. I completely understand how difficult this situation is, especially given your work schedule as a flight attendant. For our customers' protection, shipments are typically sent with a signature requirement to help prevent lost or missing packages. While this is outlined in our FAQs and included in the order and tracking confirmation emails, I understand it may have been easy to miss. Upon checking, unfortunately, your parcel is now on its way back to us because FedEx made multiple delivery attempts to no avail. Under our standard policy, once a returned parcel is received back at our warehouse, we process a refund for the item value, less a USD 20 administration fee. We'd really love the opportunity to turn this experience around for you. We'd be more than happy to reprocess your order at no additional cost. However, we've run out of stock for the JARA - SILVER SPARKLE Balconette Bikini Top M with no confirmed ETA yet. Alternatively, if you need a bikini urgently, you can select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Would you also like us to ship it to the same address, or would you prefer an alternative address where someone will be available to receive and sign for the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. Please note that we are only able to reprocess a returned order once. If the reprocessed shipment is also returned to us, or if you choose not to proceed with the reprocessing, we will issue a refund for the item value, less a USD 20 administration fee. Please also note that the original shipping fee is non-refundable. We look forward to hearing how you'd like to proceed. Kindest, Trish

Dear Patricia, Thank you for your email, and we're truly sorry for the frustration and disappointment this situation has caused. We completely understand why you're confused, especially since your original order is being returned to our warehouse. To clarify, once a parcel is returned to our warehouse after being in transit, we are unable to resend the same items. As part of our quality control process, returned orders are not restocked or shipped back out, as the products and packaging may have been affected while in transit. Instead, any replacement order must be processed using our current available inventory. Unfortunately, the bikini top you originally ordered is now out of stock, so we're unable to reprocess the same set for you at the moment. We sincerely apologize for this inconvenience. Alternatively, if you need a bikini urgently, you can select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. If you would prefer a refund instead, we'd be happy to process one for you. Under our standard policy, once the returned parcel has been received at our warehouse, we will issue a refund for the item value, less the USD 20 administration fee. Please let us know how you'd like to proceed, and we'll be happy to assist you. Thank you for your patience and understanding, and again, we're very sorry for the inconvenience. Kindest, Bernadette x

Dear Patricia, Thank you for getting back to us. We understand your decision to opt for a refund. Please keep in mind that according to our Return-to-Sender policy, we are only able to issue a refund for the item cost, less a $20 USD administration fee. Please note that the original shipping fee is non-refundable. I have now requested that your order be refunded to you. The request will be reviewed by our Finance Department and should be completed in 5 - 7 business days. Once completed, the funds will be available within 3 - 7 business days. You will also receive a Refund Notification email to confirm your refund has been processed. Please note, all credit card companies have different processing times. If you’re still interested in receiving the suits, you will have to place a new order directly through our website at your convenience. Please be informed that our order processing timeframe is 1-2 business days while shipping thereafter takes between 3-5 business days (weekends, holidays, and customs clearance delays not included). If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Wishing you a lovely day ahead. Kindest, Katrina x