CUSTOMER2026-07-02 10:48:47· email/email
Hi, I'm still waiting for a response about my return request.
AGENT2026-07-04 05:35:49· email/helpdeskINTERNAL
Addressed in RT https://triangl.gorgias.com/app/ticket/227676408
Replies are sent through Open Doors, so they stay on the customer record.