Good afternoon, i received a email about trying to exchange the swimsuit top size I got and in the email it said I would receive instructions within two business days however I still have not received an email and I am trying to get an exchange before my trip.
AGENT2026-07-14 04:44:16· email/helpdesk
Dear Hanna,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Before we continue with your request, can you please share the below details:
1. Order Number (if not available, full name, email or shipping address used to complete the order)
2. Style Name / Sizes you are returning
3. Top Size you would like to exchange for
Once we have received the above details, we can then accommodate your request based on our exchanges/refunds policy which can be found here: https://triangl.com/a/returns (https://triangl.com/a/returns)
We will provide you with the return instructions once your request is confirmed.
Kindest,
Jetz
AGENT2026-07-21 04:46:49· email/helpdesk
Dear Hanna,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request and wanted to please remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Geelah
Replies are sent through Open Doors, so they stay on the customer record.