Hi I replied to an email about returns, but I have not heard back.
I have placed a new order as requested. My new order number is #2361084NA
I also wanted to confirm the status of the other items I requested to
exchange/return. Since your email mentioned that the MALA and MULBERRY
styles are unavailable, does this mean the remaining exchange requests can
still be processed as planned?
Please let me know the return instructions and return address for my
original order.
AGENT2026-06-13 06:21:19· email/helpdesk
Hi Mona,
Thank you for sharing your new order number, #2361084NA.
To ensure we provide the most accurate assistance, could you please resend the list of the remaining items from your original order that you would like to exchange, along with the replacement styles, sizes, or colors you are requesting?
Inventory levels can change quickly. Once we receive your updated exchange list, we'll check stock availability in real time and confirm which exchanges can be accommodated.
Regarding your return, we'll be happy to provide the return instructions and return address once we've reviewed the complete list of items included in your exchange request. This will help us ensure everything is processed correctly and as efficiently as possible.
As a small favor, to help us move your request forward more quickly, we kindly ask that you reply within a single email thread whenever possible. Please rest assured that we are actively reviewing your request and doing our best to assist you as quickly as we can.
We look forward to hearing back from you.
Kindest,
Joanna