CUSTOMER2026-06-18 13:17:54· chat/gorgias_chat
I have reached out to the returns@triangl.com for an exchange. They said "PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2355594NA". I placed a new order (#2365398NA) and sent them that info but have not to heard back on the return instructions for my original order
AI_AGENT2026-06-18 13:19:10· chat/gorgias_chat
We’re handing you over to our support team now. They’ll be with you shortly.
AGENT2026-06-18 13:19:36· chat/helpdesk
Hi! I'm Michelle, and I'll be heping you from here x
CUSTOMER2026-06-18 13:19:47· chat/gorgias_chat
Hi, thank you
AGENT2026-06-18 13:20:08· chat/helpdesk
We're so sorry for the delay in response of our Returns. Let me send them a follow up.
AGENT2026-06-18 13:20:27· chat/helpdesk
Do we have the correct email on file? costokes01@gmail.com
CUSTOMER2026-06-18 13:20:33· chat/gorgias_chat
That's correct
AGENT2026-06-18 13:21:01· chat/helpdesk
Thanks, Caroline! I've also sent them a heads and flag the follow up urgent.
AGENT2026-06-18 13:21:35· chat/helpdesk
Kindly give them a couple of hours to respond with the return instructions for your order #2355594NA
AGENT2026-06-18 13:22:34· chat/helpdesk
In the meantime, is there anything else I can be of help?
CUSTOMER2026-06-18 13:22:44· chat/gorgias_chat
Will do, thank you. I just wanted to make sure I had enough time to return the original order and get a refund. I know shipping costs are not included in the refund but do you reimburse for taxes?
AGENT2026-06-18 13:24:16· chat/helpdesk
Refund is only the price of the item. Taxes and duties aren't included, sadly.
CUSTOMER2026-06-18 13:25:05· chat/gorgias_chat
That's alright. Thank you for the help
AGENT2026-06-18 13:25:20· chat/helpdesk
Glad that I could help x
Any other questions you might have in mind?
CUSTOMER2026-06-18 13:25:46· chat/gorgias_chat
When I receive return instructions, do you provide the shipping label?
AGENT2026-06-18 13:27:06· chat/helpdesk
We don't since we currently don't offer free returns. The complete return address will be provided along with the return instructions. You can use any courier or registered post via local post, which we normally recommend to use.
AGENT2026-06-18 13:27:17· chat/helpdesk
For reference, our return warehouse for US orders is in California.
CUSTOMER2026-06-18 13:31:03· chat/gorgias_chat
That's disappointing, I thought at least you would be able to cover the shipping costs back to your warehouse. That is a lot of money out of pocket for a return
AGENT2026-06-18 13:32:29· chat/helpdesk
I'm so sorry to note the disappointment. Rest assured that your feedback will be passed along to our relevant team for reference, as we continue improving our system, process and products.
AGENT2026-06-18 13:33:10· chat/helpdesk
At this time, for exchange, normally, we carry the shipping cost hence the shipping fee has been deducted in your new order.
AGENT2026-06-18 13:34:08· chat/helpdesk
Is there anything else I can be of more help?
AGENT2026-06-18 13:36:06· chat/helpdesk
Are you still with me, Caroline?
AGENT2026-06-18 13:38:20· chat/helpdesk
Seems you've stepped away from our chat; I'll end this for now. Kindly start a new session should you need further help. Wishing you a lovely day xx
AGENT2026-06-18 13:38:32· chat/helpdeskINTERNAL
ESC https://triangl.gorgias.com/app/ticket/226131256