CUSTOMER2026-06-18 13:17:54路 chat/gorgias_chat
I have reached out to the returns@triangl.com for an exchange. They said "PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2355594NA". I placed a new order (#2365398NA) and sent them that info but have not to heard back on the return instructions for my original order
AI_AGENT2026-06-18 13:19:10路 chat/gorgias_chat
We鈥檙e handing you over to our support team now. They鈥檒l be with you shortly.
AGENT2026-06-18 13:19:36路 chat/helpdesk
Hi! I'm Michelle, and I'll be heping you from here x
CUSTOMER2026-06-18 13:19:47路 chat/gorgias_chat
Hi, thank you
AGENT2026-06-18 13:20:08路 chat/helpdesk
We're so sorry for the delay in response of our Returns. Let me send them a follow up.
AGENT2026-06-18 13:20:27路 chat/helpdesk
Do we have the correct email on file? costokes01@gmail.com
CUSTOMER2026-06-18 13:20:33路 chat/gorgias_chat
That's correct
AGENT2026-06-18 13:21:01路 chat/helpdesk
Thanks, Caroline! I've also sent them a heads and flag the follow up urgent.
AGENT2026-06-18 13:21:35路 chat/helpdesk
Kindly give them a couple of hours to respond with the return instructions for your order #2355594NA
AGENT2026-06-18 13:22:34路 chat/helpdesk
In the meantime, is there anything else I can be of help?
CUSTOMER2026-06-18 13:22:44路 chat/gorgias_chat
Will do, thank you. I just wanted to make sure I had enough time to return the original order and get a refund. I know shipping costs are not included in the refund but do you reimburse for taxes?
AGENT2026-06-18 13:24:16路 chat/helpdesk
Refund is only the price of the item. Taxes and duties aren't included, sadly.
CUSTOMER2026-06-18 13:25:05路 chat/gorgias_chat
That's alright. Thank you for the help
AGENT2026-06-18 13:25:20路 chat/helpdesk
Glad that I could help x
Any other questions you might have in mind?
CUSTOMER2026-06-18 13:25:46路 chat/gorgias_chat
When I receive return instructions, do you provide the shipping label?
AGENT2026-06-18 13:27:06路 chat/helpdesk
We don't since we currently don't offer free returns. The complete return address will be provided along with the return instructions. You can use any courier or registered post via local post, which we normally recommend to use.
AGENT2026-06-18 13:27:17路 chat/helpdesk
For reference, our return warehouse for US orders is in California.
CUSTOMER2026-06-18 13:31:03路 chat/gorgias_chat
That's disappointing, I thought at least you would be able to cover the shipping costs back to your warehouse. That is a lot of money out of pocket for a return
AGENT2026-06-18 13:32:29路 chat/helpdesk
I'm so sorry to note the disappointment. Rest assured that your feedback will be passed along to our relevant team for reference, as we continue improving our system, process and products.
AGENT2026-06-18 13:33:10路 chat/helpdesk
At this time, for exchange, normally, we carry the shipping cost hence the shipping fee has been deducted in your new order.
AGENT2026-06-18 13:34:08路 chat/helpdesk
Is there anything else I can be of more help?
AGENT2026-06-18 13:36:06路 chat/helpdesk
Are you still with me, Caroline?
AGENT2026-06-18 13:38:20路 chat/helpdesk
Seems you've stepped away from our chat; I'll end this for now. Kindly start a new session should you need further help. Wishing you a lovely day xx
AGENT2026-06-18 13:38:32路 chat/helpdeskINTERNAL
ESC https://triangl.gorgias.com/app/ticket/226131256