11,964 tickets1-100

Conversation with Customer #528003744

Unknown · Gorgias #226019169

closed
Opened
14 Jun 2026, 01:08
Closed
15 Jun 2026, 21:59
Assignee
Nikka - Returns Team
retreturnsreturns escalation chatreturns_clarif on-holdtrianglai_answeredai_handoverai_processingsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-14 01:08:06· chat/gorgias_chat
    I’m having trouble communicating with you guys over email. But I discussed exchanging my swimsuit top for a different size. Unfortunately the top I need exchanged is sold out, so I was told to pick out a new swimsuit and exchange the whole thing. Unfortunately, I removed the hygiene liner on the bottoms, because they fit. It couldn’t tell the top was too big until I moved around in it and my chest was falling out the bottom of the top. I’ve only worn the top in my house to try on. The order number is #2345578N. I’ve emailed you guys 4 times and i’ve only gotten one response. This is the second time I’ve ordered from this company and both times have been a struggle
  2. AI_AGENT2026-06-14 01:08:19· chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this exchange issue. Please hold on for a moment while I transfer the chat. If you'd prefer, you can leave your email address here as well. The waiting time for a response in chat is about 1 minute. Is there anything else I can help you with?
  3. AGENT2026-06-14 01:08:36· chat/helpdesk
    Hi!
  4. CUSTOMER2026-06-14 01:08:42· chat/gorgias_chat
    Hello
  5. AGENT2026-06-14 01:09:08· chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
  6. CUSTOMER2026-06-14 01:09:31· chat/gorgias_chat
    Thanks Jenina
  7. AGENT2026-06-14 01:09:49· chat/helpdesk
    Sorry to know about your troubles communicating with us.
  8. AGENT2026-06-14 01:10:22· chat/helpdesk
    Let me escalate this chat now to our Returns Team to assist you further.
  9. CUSTOMER2026-06-14 01:10:33· chat/gorgias_chat
    Okay, thank you
  10. AGENT2026-06-14 01:10:38· chat/helpdesk
    They’ll follow up with you shortly. x
  11. AGENT2026-06-14 01:11:13· chat/helpdeskINTERNAL
    I’m having trouble communicating with you guys over email. But I discussed exchanging my swimsuit top for a different size. Unfortunately the top I need exchanged is sold out, so I was told to pick out a new swimsuit and exchange the whole thing. Unfortunately, I removed the hygiene liner on the bottoms, because they fit. It couldn’t tell the top was too big until I moved around in it and my chest was falling out the bottom of the top. I’ve only worn the top in my house to try on. The order number is #2345578N. I’ve emailed you guys 4 times and i’ve only gotten one response. This is the second time I’ve ordered from this company and both times have been a struggle
  12. AGENT2026-06-14 01:12:45· chat/helpdesk
    Hi! I'm Nikka from Returns Team and I'd be happy to assist you!
  13. CUSTOMER2026-06-14 01:13:03· chat/gorgias_chat
    Hi Nikka
  14. AGENT2026-06-14 01:13:16· chat/helpdesk
    One moment, please. I'll just check on your request.
  15. AGENT2026-06-14 01:14:55· chat/helpdesk
    I'm so sorry you weren't able to receive a reply from us. We truly appreciate your patience and understanding.
  16. AGENT2026-06-14 01:17:08· chat/helpdesk
    We understand that you already removed the hygiene seal from the bottoms, but we would be happy to see what we can do.
  17. AGENT2026-06-14 01:17:23· chat/helpdesk
    Can you please send a photo of the bottom?
  18. AGENT2026-06-14 01:17:49· chat/helpdesk
    Can you also confirm if the bottoms are unwashed/unworn and if the original tags are still attached?
  19. CUSTOMER2026-06-14 01:18:51· chat/gorgias_chat
    Yes I can, one moment
  20. AGENT2026-06-14 01:19:37· chat/helpdesk
    No worries!
  21. CUSTOMER2026-06-14 01:21:52· chat/gorgias_chat
    Here are the bottoms the tag is not on them anymore. I’ve worn them, but only to be tried on
  22. CUSTOMER2026-06-14 01:22:15· chat/gorgias_chat
    They are unwashed though
  23. AGENT2026-06-14 01:22:51· chat/helpdesk
    Thanks for sending the photo and we completely understand.
  24. AGENT2026-06-14 01:23:36· chat/helpdesk
    We truly value you as a customer, so as a one-time exception, we would be happy to proceed with your exchange request!
  25. AGENT2026-06-14 01:23:43· chat/helpdesk
    Since this is a one-time exception only, the exchange/new items can no longer be approved for another exchange or refund.
  26. CUSTOMER2026-06-14 01:24:07· chat/gorgias_chat
    Okay that’s fine, thank you for helping
  27. AGENT2026-06-14 01:24:24· chat/helpdesk
    To proceed, please let us know the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability.
  28. CUSTOMER2026-06-14 01:24:56· chat/gorgias_chat
    Let me look real quick
  29. AGENT2026-06-14 01:26:12· chat/helpdesk
    Sure! If you need more time to decide on the style and sizes, you could just send us your preferred bikini through email instead.
  30. AGENT2026-06-14 01:29:21· chat/helpdesk
    Just checking if you're still there?
  31. CUSTOMER2026-06-14 01:31:03· chat/gorgias_chat
    I’m still there, sorry I was looking. I prefer to do it over live chat, because it takes over two days to get a response over email. The size and style I like are sold out in most colors
  32. AGENT2026-06-14 01:33:52· chat/helpdesk
    We completely understand, and we would be happy to proceed with a one-time exception refund instead.
  33. AGENT2026-06-14 01:34:07· chat/helpdesk
    Does this work for you?
  34. AGENT2026-06-14 01:34:36· chat/helpdesk
    The full set would need to be returned.
  35. AGENT2026-06-14 01:35:50· chat/helpdesk
    However, if you still wish to proceed with the exchange, you may still do so but perhaps you could consider other styles?
  36. CUSTOMER2026-06-14 01:37:56· chat/gorgias_chat
    I like one that is a little more expensive, could I pay the difference or does it have to be the same
  37. AGENT2026-06-14 01:39:10· chat/helpdesk
    In that case, it would be best to reorder the bikini directly on our website and return your current set for a refund.
  38. CUSTOMER2026-06-14 01:39:41· chat/gorgias_chat
    I’ll just return the current set for a refund then
  39. AGENT2026-06-14 01:39:53· chat/helpdesk
    You may use the free shipping code we provided in our previous email - EXCHANGE-TRIANGL-23
  40. CUSTOMER2026-06-14 01:40:23· chat/gorgias_chat
    Thank you, i found one a few days ago but it’s sold out now 😂. I wish you guys would’ve responded earlier
  41. AGENT2026-06-14 01:41:56· chat/helpdesk
    We're really sorry! I'll be sending over the complete return instructions to your email.
  42. CUSTOMER2026-06-14 01:42:10· chat/gorgias_chat
    Thank you
  43. AGENT2026-06-14 01:42:17· chat/helpdesk
    In the meantime, is there anything else I might be able to help you with today?
  44. CUSTOMER2026-06-14 01:42:32· chat/gorgias_chat
    Nope
  45. AGENT2026-06-14 01:42:58· chat/helpdesk
    Alright! Please send us a message again if you have any questions. Have a lovely day! Xx
  46. AGENT2026-06-14 01:46:23· chat/helpdeskINTERNAL
    RT: https://triangl.gorgias.com/app/ticket/224870482
  47. CUSTOMER2026-06-14 01:53:47· chat/gorgias_chat
    I don’t have the original plastic bag that it came in. I have the pouch and a tag. i also threw the hygiene liner in the trash, because i previously was expecting to only exchange the top. That’s just what the email instructed me to do. Also what is a dispatch note?
  48. CUSTOMER2026-06-14 01:55:56· chat/gorgias_chat
    never mind i found the plastic bag
  49. AGENT2026-06-15 21:59:24· chat/helpdeskINTERNAL
    replied to https://triangl.gorgias.com/app/ticket/224870482
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