30,691 tickets1-100

Conversation with Customer #528003744

Unknown 路 Gorgias #226019169

closed
Opened
14 Jun 2026, 01:08
Closed
15 Jun 2026, 21:59
Assignee
Nikka - Returns Team
retreturnsreturns escalation chatreturns_clarif on-holdtrianglai_answeredai_handoverai_processingsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-14 01:08:06路 chat/gorgias_chat
    I鈥檓 having trouble communicating with you guys over email. But I discussed exchanging my swimsuit top for a different size. Unfortunately the top I need exchanged is sold out, so I was told to pick out a new swimsuit and exchange the whole thing. Unfortunately, I removed the hygiene liner on the bottoms, because they fit. It couldn鈥檛 tell the top was too big until I moved around in it and my chest was falling out the bottom of the top. I鈥檝e only worn the top in my house to try on. The order number is #2345578N. I鈥檝e emailed you guys 4 times and i鈥檝e only gotten one response. This is the second time I鈥檝e ordered from this company and both times have been a struggle
  2. AI_AGENT2026-06-14 01:08:19路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this exchange issue. Please hold on for a moment while I transfer the chat. If you'd prefer, you can leave your email address here as well. The waiting time for a response in chat is about 1 minute. Is there anything else I can help you with?
  3. AGENT2026-06-14 01:08:36路 chat/helpdesk
    Hi!
  4. CUSTOMER2026-06-14 01:08:42路 chat/gorgias_chat
    Hello
  5. AGENT2026-06-14 01:09:08路 chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I鈥檒l be assisting you from here on!
  6. CUSTOMER2026-06-14 01:09:31路 chat/gorgias_chat
    Thanks Jenina
  7. AGENT2026-06-14 01:09:49路 chat/helpdesk
    Sorry to know about your troubles communicating with us.
  8. AGENT2026-06-14 01:10:22路 chat/helpdesk
    Let me escalate this chat now to our Returns Team to assist you further.
  9. CUSTOMER2026-06-14 01:10:33路 chat/gorgias_chat
    Okay, thank you
  10. AGENT2026-06-14 01:10:38路 chat/helpdesk
    They鈥檒l follow up with you shortly. x
  11. AGENT2026-06-14 01:11:13路 chat/helpdeskINTERNAL
    I鈥檓 having trouble communicating with you guys over email. But I discussed exchanging my swimsuit top for a different size. Unfortunately the top I need exchanged is sold out, so I was told to pick out a new swimsuit and exchange the whole thing. Unfortunately, I removed the hygiene liner on the bottoms, because they fit. It couldn鈥檛 tell the top was too big until I moved around in it and my chest was falling out the bottom of the top. I鈥檝e only worn the top in my house to try on. The order number is #2345578N. I鈥檝e emailed you guys 4 times and i鈥檝e only gotten one response. This is the second time I鈥檝e ordered from this company and both times have been a struggle
  12. AGENT2026-06-14 01:12:45路 chat/helpdesk
    Hi! I'm Nikka from Returns Team and I'd be happy to assist you!
  13. CUSTOMER2026-06-14 01:13:03路 chat/gorgias_chat
    Hi Nikka
  14. AGENT2026-06-14 01:13:16路 chat/helpdesk
    One moment, please. I'll just check on your request.
  15. AGENT2026-06-14 01:14:55路 chat/helpdesk
    I'm so sorry you weren't able to receive a reply from us. We truly appreciate your patience and understanding.
  16. AGENT2026-06-14 01:17:08路 chat/helpdesk
    We understand that you already removed the hygiene seal from the bottoms, but we would be happy to see what we can do.
  17. AGENT2026-06-14 01:17:23路 chat/helpdesk
    Can you please send a photo of the bottom?
  18. AGENT2026-06-14 01:17:49路 chat/helpdesk
    Can you also confirm if the bottoms are unwashed/unworn and if the original tags are still attached?
  19. CUSTOMER2026-06-14 01:18:51路 chat/gorgias_chat
    Yes I can, one moment
  20. AGENT2026-06-14 01:19:37路 chat/helpdesk
    No worries!
  21. CUSTOMER2026-06-14 01:21:52路 chat/gorgias_chat
    Here are the bottoms the tag is not on them anymore. I鈥檝e worn them, but only to be tried on
  22. CUSTOMER2026-06-14 01:22:15路 chat/gorgias_chat
    They are unwashed though
  23. AGENT2026-06-14 01:22:51路 chat/helpdesk
    Thanks for sending the photo and we completely understand.
  24. AGENT2026-06-14 01:23:36路 chat/helpdesk
    We truly value you as a customer, so as a one-time exception, we would be happy to proceed with your exchange request!
  25. AGENT2026-06-14 01:23:43路 chat/helpdesk
    Since this is a one-time exception only, the exchange/new items can no longer be approved for another exchange or refund.
  26. CUSTOMER2026-06-14 01:24:07路 chat/gorgias_chat
    Okay that鈥檚 fine, thank you for helping
  27. AGENT2026-06-14 01:24:24路 chat/helpdesk
    To proceed, please let us know the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability.
  28. CUSTOMER2026-06-14 01:24:56路 chat/gorgias_chat
    Let me look real quick
  29. AGENT2026-06-14 01:26:12路 chat/helpdesk
    Sure! If you need more time to decide on the style and sizes, you could just send us your preferred bikini through email instead.
  30. AGENT2026-06-14 01:29:21路 chat/helpdesk
    Just checking if you're still there?
  31. CUSTOMER2026-06-14 01:31:03路 chat/gorgias_chat
    I鈥檓 still there, sorry I was looking. I prefer to do it over live chat, because it takes over two days to get a response over email. The size and style I like are sold out in most colors
  32. AGENT2026-06-14 01:33:52路 chat/helpdesk
    We completely understand, and we would be happy to proceed with a one-time exception refund instead.
  33. AGENT2026-06-14 01:34:07路 chat/helpdesk
    Does this work for you?
  34. AGENT2026-06-14 01:34:36路 chat/helpdesk
    The full set would need to be returned.
  35. AGENT2026-06-14 01:35:50路 chat/helpdesk
    However, if you still wish to proceed with the exchange, you may still do so but perhaps you could consider other styles?
  36. CUSTOMER2026-06-14 01:37:56路 chat/gorgias_chat
    I like one that is a little more expensive, could I pay the difference or does it have to be the same
  37. AGENT2026-06-14 01:39:10路 chat/helpdesk
    In that case, it would be best to reorder the bikini directly on our website and return your current set for a refund.
  38. CUSTOMER2026-06-14 01:39:41路 chat/gorgias_chat
    I鈥檒l just return the current set for a refund then
  39. AGENT2026-06-14 01:39:53路 chat/helpdesk
    You may use the free shipping code we provided in our previous email - EXCHANGE-TRIANGL-23
  40. CUSTOMER2026-06-14 01:40:23路 chat/gorgias_chat
    Thank you, i found one a few days ago but it鈥檚 sold out now 馃槀. I wish you guys would鈥檝e responded earlier
  41. AGENT2026-06-14 01:41:56路 chat/helpdesk
    We're really sorry! I'll be sending over the complete return instructions to your email.
  42. CUSTOMER2026-06-14 01:42:10路 chat/gorgias_chat
    Thank you
  43. AGENT2026-06-14 01:42:17路 chat/helpdesk
    In the meantime, is there anything else I might be able to help you with today?
  44. CUSTOMER2026-06-14 01:42:32路 chat/gorgias_chat
    Nope
  45. AGENT2026-06-14 01:42:58路 chat/helpdesk
    Alright! Please send us a message again if you have any questions. Have a lovely day! Xx
  46. AGENT2026-06-14 01:46:23路 chat/helpdeskINTERNAL
    RT: https://triangl.gorgias.com/app/ticket/224870482
  47. CUSTOMER2026-06-14 01:53:47路 chat/gorgias_chat
    I don鈥檛 have the original plastic bag that it came in. I have the pouch and a tag. i also threw the hygiene liner in the trash, because i previously was expecting to only exchange the top. That鈥檚 just what the email instructed me to do. Also what is a dispatch note?
  48. CUSTOMER2026-06-14 01:55:56路 chat/gorgias_chat
    never mind i found the plastic bag
  49. AGENT2026-06-15 21:59:24路 chat/helpdeskINTERNAL
    replied to https://triangl.gorgias.com/app/ticket/224870482
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